Bhaskar Rajendran
Regional Head South
Bangalore
Summary
Dynamic hospitality professional with 18 years of extensive experience in the industry, specializing in Integrated Facility Management (IFM) and facility management operations. Proven ability to deliver exceptional service while managing diverse teams and enhancing operational efficiency. Committed to sharing knowledge and expertise to empower colleagues and drive organizational success. Adept at navigating complex challenges and fostering a collaborative environment that prioritizes excellence in service delivery.
Overview
14
14
years of professional experience
5
5
Certifications
Work History
Regional Head Business operation
Logicon Facility Management Pvt Ltd
05.2025 - Current
- Measuring Sr. Manager, Operations manager & Area manager on (Retention, Renewals, Revenue loss & Collection)
- Handling 45 Sites with staffing of 1900 & a revenue of 8.65crores.
- Concentrated more on Collections, Retention & Customer satisfaction.
- Responsible for Key clients SLA & MMR Reviews.
- Identifying new avenues for expansion that align with our company goal.
- Reviewing team performance periodically to achieve the company goal
Head Operations
Handiman Service Ltd
03.2024 - 02.2025
- Promoted positive customer service experience by promptly resolving conflicts.
- Measuring Sr. Manager, Operations manager & Area manager on (Retention, Renewals, Revenue loss & Collection)
- Handling 180 Sites with staffing of 3578 & a revenue of 11.65crores.
- Concentrated more on Collections, Retention & Customer satisfaction.
- Reviewing team performance periodically to achieve the company goal
- Identifying new avenues for expansion that align with our company goal.
- Supervised and mentored staff in 1:1 sessions, driving attainment of individual KPIs.
- Maintained positive, professional working environment to optimize staff and customer satisfaction.
- Responsible for Key clients SLA & MMR Reviews.
Sr. MANAGER TRAINING, QUALITY & SAFETY
Updater services ltd
11.2017 - 03.2024
- Handling operations for key clients (ANZ, Buhler, Wipro, Tata Advance Etc..)
- Overall billing of 4.3 cr.
- Ensuring the operation excellence & customer satisfaction
- Managed training calendar for entire fiscal year.
- Completed transition for Sparsh Hospital Infantry Road, Yeshwanthpur, HCG Hospital & Fortis Bannerghatta.
- Overseeing and agreeing contracts and providers for services including security, parking, cleaning, catering and IT. supervising teams of staff including cleaning, maintenance and security. ensuring that basic facilities, such as water and heating, are well-maintained.
- Played an active role in NABH audit.
- Created effective training course objectives, course content and all materials.
- Facilitated training on benefits, new employee orientation and performance appraisals.
- Planned and led training program on staff development.
- Trained and mentored high-performing team through regular performance reviews, individual feedback, and professional coaching.
- Streamlined operations to consistently deliver on targets.
- Hired and evaluated associates and management staff.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Actioned and resolved assigned customer queries within target timeframes.
- Examined hazardous incidents and accidents to uncover causes and provided corrective actions.
- Responded to emergency situations in the most efficient, effective ways possible.
- Planned preventative measures to limit damage to utility infrastructure.
- Offered specific training programme to the workers improve Man Management, Time Management, Leadership qualities & Team building.
AREA MANAGER
Handiman Service pvt Ltd
07.2016 - 10.2017
- Created effective training course objectives, course content and all materials.
- Facilitated training on benefits, new employee orientation and performance appraisals.
- Planned and led training program on staff development.
- Trained and mentored high-performing team through regular performance reviews, individual feedback, and professional coaching.
- Successfully completed transition of Scania, 27th Park Avenue etc..
- Maintained positive, professional working environment to optimize staff and customer satisfaction.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
MANAGER TRAINING
Bharath Vikas Group India Ltd
05.2012 - 08.2015
- Responsible for development of training and development needs calendar for the same.
- Creating required & site specificities documentation & training material.
- Handled transition for more then 70 sites & ensured smooth operation till the handed over to operations
- Lead identification of training and development needs within the company through job analysis, appraisal and in regular consultation with line managers, as per organizations objectives.
- Prioritize and classify training aligned to skill/ proficiency level for different employees/ employee levels and identify mandatory training for progression or lateral movement to a role.
- Oversee effective timely delivery of Training and development program ( inhouse and external based on the training calendar across south.
- Monitor and review progress of trainees by using tools like questionnaire/ surveys and through discussion with managers/ superiors.
- Review MIS from all regions of south on Training and development function and submit periodic report to the senior management.
Education
Bachelor of commerce -
Alagappa University
Karaikudi, TN01.2016
Skills
Team management
Operations management
Innovation and creativity
Human resources management
Certification
Certification on General health, safety and Environmental awareness (Sep -2019) from British safety council.
Timeline
Regional Head Business operation
Logicon Facility Management Pvt Ltd
05.2025 - Current
Head Operations
Handiman Service Ltd
03.2024 - 02.2025
Sr. MANAGER TRAINING, QUALITY & SAFETY
Updater services ltd
11.2017 - 03.2024
AREA MANAGER
Handiman Service pvt Ltd
07.2016 - 10.2017
MANAGER TRAINING
Bharath Vikas Group India Ltd
05.2012 - 08.2015
Bachelor of commerce -
Alagappa University