Gaming
BHASKAR J. MOSHAHARY
Customer Service Executive
Noida
Summary
Dedicated and resourceful customer support with extensive experience in handling customer queries, mentoring new hires, and guiding them through processes. My adept multitasking and empathetic approach streamlined support processes, fostering increased loyalty. Skilled in both customer service and mentoring, I thrive in high-stress situations, always prioritizing customer needs.
Overview
1
1
year of professional experience
1
1
Certification
4
4
Languages
Work History
Customer Support Executive
IEnergizer
08.2023 - Current
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Streamlined support processes for faster resolution times and increased customer loyalty.
- Provided personalized support to customers by understanding their unique needs and preferences.
Education
Bachelor of Arts - History
ICON COMMERCE COLLEGE,GUWAHATI,ASSAM
ASSAM 04.2001 -
High School Diploma -
K.B.R Jr COLLEGE,ORANG
ASSAM 04.2001 -
Skills
Customer inquiry management (CIM)
Complaint handling
Complaint resolution
Customer service
Multitasking
Ability to mentor and train new employees effectively
Certification
WORKPLACE PROFESSSIONALISM
Interests
Playing outdoor games
Travelling
Timeline
WORKPLACE PROFESSSIONALISM
10-2023
Customer Support Executive
IEnergizer
08.2023 - Current
Bachelor of Arts - History
ICON COMMERCE COLLEGE,GUWAHATI,ASSAM
04.2001 -
High School Diploma -
K.B.R Jr COLLEGE,ORANG
04.2001 -