BHATTU HARISH
Bhadradri Kothagudem
Summary
Results-driven leader with expertise in branch operations and team management. Specializes in optimizing workflows and enhancing customer satisfaction while executing strategic initiatives to increase productivity. Experienced in inventory management, staff training, and financial oversight, contributing to branch growth and success.
Overview
3
3
Languages
6
6
Certification
7
7
years of professional experience
Work History
Assistant Branch Manager
Kotak Mahindra Bank Ltd
Bhadradri Kothagudem, Telangana
06.2024 - Current
- Achieved operational efficiency in daily branch functions, including opening and closing procedures, customer service, and cash management. Drove team performance to exceed monthly sales objectives, fostering a high-achievement environment.
- Cultivated high-performance customer service environment through training and mentorship of team members, improving service quality and team effectiveness.
- Achieved customer satisfaction by leveraging extensive knowledge of banking products and services to resolve financial inquiries. Increased deposit levels by effectively advocating bank products to fulfill business objectives.
- Monitored and enforced compliance with audit and regulatory procedures to mitigate risks and uphold operational integrity.
- Led branch operations to enhance customer service and streamline processes.
- Developed training programs for new staff, fostering skills in customer relationship management.
- Implemented strategies to expand product offerings, driving branch growth and meeting customer needs.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Enhanced customer satisfaction by addressing concerns promptly and providing tailored service, resulting in positive customer feedback.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
- Assisted an average of 30 to 60 customers each day, resolving inquiries and executing over-the-counter product transactions.
Deputy Branch Manager
Icici Bank Ltd
Bhadradri Kothagudem,Telangana
06.2021 - 05.2024
- Managed daily branch activities to ensure exceptional customer service and enhance overall client experience.
- Conducted training sessions and workshops to elevate staff performance and ensure thorough product knowledge.
- Performed regular audits to ensure adherence to established banking regulations and internal policies.
- Collaborated with senior management to identify and establish strategic initiatives focused on fostering business growth.
- Managed cross-selling initiatives that expanded existing customer relationships while bringing on board new clientele, contributing to the overall growth of the branch.
- Acted as interim Branch Manager during vacations or absences from work, provided seamless leadership continuity without sacrificing operational efficiency.
- Optimized staffing levels by analyzing workload trends, ensuring efficient allocation of resources.
- Increased customer satisfaction with personalized service strategies and superior problem-solving skills.
- Ensured strict adherence to all regulatory requirements through consistent enforcement of policies and procedures across branch team members.
- Fostered a positive work environment, leading to increased employee morale and productivity.
- Conducted regular audits of branch operations to identify areas for improvement and implement corrective actions.
- Managed daily operations to ensure smooth functioning of the branch and timely completion of tasks.
- Cultivated strong relationships with clients, resulting in improved customer loyalty and retention rates.
- Enhanced branch efficiency by streamlining internal processes and implementing staff training programs.
- Implemented risk management protocols, reducing financial losses due to fraud or operational errors.
- Coordinated with other departments to resolve customer complaints promptly, enhancing overall client experience.
- Complied with regulatory guidelines and requirements.
- Managed daily interactions with 100 to 120 customers, effectively resolving inquiries and handling product transactions at the counter.
Privilege Banker
Icici Bank Ltd
Bhadradri Kothagudem, Telangana
01.2020 - 05.2021
- Cultivated and maintained relationships with high-net-worth clients, delivering tailored financial solutions to exceed expectations.
- Analyzed client needs and implemented personalized financial solutions to strengthen wealth management strategies.
- Analyzed client needs and developed customized banking strategies to foster long-term relationships and satisfaction.
- Identified opportunities for cross-selling products, resulting in increased revenue and client retention.
- Conducted comprehensive financial reviews, identifying areas for improvement and recommending appropriate solutions.
- Conducted comprehensive risk assessments to ensure compliance with regulatory standards and mitigate vulnerabilities.
- Maintained adherence to established controls and policies to support organizational standards.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Established long-term relationships with clients, fostering trust and loyalty through consistent communication.
- Complied with established internal controls and policies.
- Addressed customer inquiries and managed product transactions at the counter, ensuring a seamless experience for 100 to 200 customers each day.
Education
MBA - Finance
Osmania University
Hyderabad08-2021
PGDB - Banking
Manipal Academy Of Higher Education
Bangalore04-2020
Bachelor of Commerce - Commerce
Osmania University
Hyderabad04-2016
Skills
- Client engagement strategies
- Sales strategy
- Deposit mobilization
- Client acquisition
- Product promotion
- Operational efficiency
- Audit monitoring
- Regulatory compliance
- Staff management
- Team development
- Branch service quality
- Staff supervision
Accomplishments
• Retail CASA & FD Mega Drive-2023
• Trinity Income Drive-2025
• Life Insurance Q1 Topper
• Outstanding Performance KLI in YTD 2025-26
• Outstanding Performance in (Reunion Club)
• Outstanding Performance in Trinity Fest (1.0 & 2.0)
• Topping Life Insurance Income FY: 2025-2026
• Rising Star 2 Contest Qualifier
• COORG Contest Qualifier ( Life Insurance)
• Triumph Contest Qualifier ( General Insurance)
- Qualified in Life Insurance Local contest-2026
Certification
- NISM-Series-VI: Depository Operations
- Stock Market- Great Learning Academy
- NISM-Series-v-A: Mutual Fund Distributors
- ChatGPT for Finance- Great Learning Academy
- Financial Markets from Yale University-July 2026-Credential Id: J8X2DPY2Z9FF.
- Completed Power BI Certification-August-2026
LANGUAGES
Telugu
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Timeline
Assistant Branch Manager
Kotak Mahindra Bank Ltd
06.2024 - Current
Deputy Branch Manager
Icici Bank Ltd
06.2021 - 05.2024
Privilege Banker
Icici Bank Ltd
01.2020 - 05.2021
MBA - Finance
Osmania University
PGDB - Banking
Manipal Academy Of Higher Education
Bachelor of Commerce - Commerce
Osmania University
AWARDS & ACHIEVEMENTS
Retail CASA & FD Mega Drive-2023, Trinity Income Drive-2025, Life Insurance Q1 Topper, Outstanding Performance KLI in YTD 2025-26, Outstanding Performance in (Reunion Club), Outstanding Performance in Trinity Fest (1.0 & 2.0), Topping Life Insurance Income FY: 2025-2026, Rising Star 2 Contest Qualifier, COORG Contest Qualifier (Life Insurance), Triumph Contest Qualifier (General Insurance)