Bhavesh Poojari

Warranty Supplier Chargeback, Cost Analysis and Project Management specialist

• Lead Supplier chargeback recovery from external suppliers for brand Volkswagen & Škoda worldwide to achieve annual recovery target.
• Coordinate with Supplier for finalizing Technical Factor (Supplier liability) and to negotiate revised Technical Factor for high failure field parts after conclusion of analysis
• Act as central point for driving Technical factor revision based on warranty failure data and initiate negotiation of fresh terms with suppliers for improvement on parts and increase potential recovery.
• Coordinate with supplier and warranty parts return center to arrange parts for analysis based on data analysis to target high probability failure parts.
• Handle Supplier escalations globally from suppliers, purchase team, field quality or any other cross functional teams.
• Clear disputes arising in chargeback system REGAL/2 on frequent basis so as to process charge back to correct suppliers.
• Validate and report supplier chargeback data to Management
• Central coordinator for all development projects related to warranty. Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
• Analyze Warranty Credit data and see for Anomaly, Authenticate anomaly for further changes in claim.
• Initiate corrective actions to stop the errors in claims through warranty circulars, SAGA flash message, Logical criteria & other appropriate measures, Follow-up for the corrective measures & ensure execution / implementation.
• Responsible to design logical Criteria's in warranty system, review & record periodically to stop errors in warranty claims from dealers.
• Coordinate in Launch management activities from warranty and supplier chargeback point of view.
• Provide warranty accounting instructions for the TPI's & Campaigns and provide cost estimation for recovery from suppliers against field campaigns.
• Maximized performance by monitoring daily activities and mentoring team members.

Warranty Claim Manager

• Process Warranty claims of Volkswagen, Škoda & Audi brand dealers using VW SAGA/2 system.
• Analyse upcoming technical concerns.
• Measure claim quality & process prior work approvals for warranty claims.
• Identify potential for alternative repair methodologies by cooperating closely with technical support team.
• Prepare knowledge base documents to assist dealers to perform repairs as per Volkswagen Group standards.
• Support warranty cost controlling through smart claim adjusting
• To suggest Cost Monitoring and Major Rejections data to develop Logical Criteria in SAGA/2 system.
• Provide warranty trainings to dealer network.

Process & Quality

• Perform fault simulation to diagnose root cause of failure in vehicle using diagnostic testing procedures and software.
• Facilitate use of appropriate problem solving techniques for effective root cause analysis and successful corrective action.
• Monitoring field situation on monthly basis to review effectiveness of countermeasures implemented.
• Maintaining and controlling calibration records for all test and inspection equipment.
• Monitoring and review of all FAP points more than 18 weeks and ensure escalations in appropriate forums.
• Ensure information flow for all market related critical concerns through TOP list and monthly report monitoring.
• Initiate and conduct launch management activities for new models to ensure release of weekly reports.
• Support in campaign release and tracking for successful completion.