Bhavesh Ramchandani
Ahmedabad
Summary
Dynamic professional with over 12 years of experience spanning USA Mortgage Bankruptcy Operations and Business Continuity / Crisis Management. Proven ability to manage large teams, lead BCM initiatives, and ensure resilience through ISO 22301 frameworks. Adept at crisis handling, risk assessment, and building organizational resilience while consistently delivering client satisfaction.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Manager - Business Continuity (Crisis Management Team)
TCS
08.2023 - Current
- Lead BCM and Crisis Management initiatives across global delivery units.
- Drive ISO 22301 compliance through enterprise-level BIA, risk assessments, and simulations.
- Partner with senior leadership and clients to strengthen organizational resilience.
- Knowledge of implementing, managing, and auditing an ISO 22301 BCMS.
- Performing BIA, RA for client processes.
- Designing and implementing BCM automation solutions.
- Create, review, and update Business Impact Analyses (BIAs), Risk Assessments (RAs), and BCM procedure documents periodically.
- Review external audit reports on BCM, and follow up on the status of corrective actions taken at regular intervals.
- Ensure Business Continuity Plans (BCPs) are invoked for all affected departments and services during a disruption.
Assistant Manager – Business Continuity (Crisis Management Team)
10.2019 - 07.2023
- Managed continuity planning, disaster recovery (DR) drills, and incident
- Coordinated cross-border crisis scenarios with zero client impact.
- Improved BCM reporting dashboards for faster decision-making.
Assistant Manager – Bankruptcy Operations
TCS
07.2019 - 10.2019
- Managed three team leaders and their respective teams in the U.S. Mortgage bankruptcy processes.
- Oversaw operational reviews, ensuring SLA adherence and accuracy.
- Experience with PACER, AACER, and the Trustee sites.
- Knowledge of mortgage servicing platforms, such as LPS, LoanServ, and LSAMS.
- Execute and complete ledgers for all bankruptcy processes, including acquisitions, proof of claims, notice of final cures, motions for relief, agreed orders, notices of default, and closings.
- Successful transition of bankruptcy processes, like PCN, PPFN, and Agreed Orders.
Team Leader – Bankruptcy Operations
07.2016 - 06.2019
- Led 20+ associates handling Chapter 7, 11, and 13 bankruptcy cases.
- Reduced process errors via training programs and audits.
- Handled client escalations and compliance reviews.
Associate – Bankruptcy Operations
12.2012 - 06.2016
- Processed bankruptcy cases with high accuracy within federal compliance timelines.
- Achieved consistent performance ratings leading to promotion.
Education
Bachelor's Degree -
Gujarat University
01.2010
Skills
- Business Continuity & Risk (ISO 22301, BIA, DR Drills, Crisis Response)
- USA Mortgage Bankruptcy Operations
- Regulatory Compliance & Risk Management
- Team Leadership & Stakeholder Management
- MS Excel, MS PowerPoint, Reporting & Analytics
- Team leadership
- Operations management
- Strategic planning
- Decision-making
- Performance management
- Time management
Certification
ISO 22301: Business Continuity Management Systems – Lead Implementer
Accomplishments
- Successfully conducted multiple Disaster Recovery drills across global client accounts.
- Recognized for seamless transition from Operations to BCM, building resilience framework.
- Led 20+ associates and 3 Team Leaders with measurable performance improvements.
- Consistently appreciated by clients for accuracy and compliance in mortgage bankruptcy operations.
Timeline
Manager - Business Continuity (Crisis Management Team)
TCS
08.2023 - Current
Assistant Manager – Business Continuity (Crisis Management Team)
10.2019 - 07.2023
Assistant Manager – Bankruptcy Operations
TCS
07.2019 - 10.2019
Team Leader – Bankruptcy Operations
07.2016 - 06.2019
Associate – Bankruptcy Operations
12.2012 - 06.2016
Bachelor's Degree -
Gujarat University
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