Bhavesh Rewale
Mumbai
Summary
Result driven ERP Consultant and a Team Lead, with 5 years of extensive experience in Infor LN package. Proficient in various modules including Parts Management (Purchase & Sales), Warehouse Management, Planning and Service Management. Adept at collaborating with cross functional teams, identifying areas for improvement and providing expert guidance to ensure successful outcome. Currently seeking an opportunity as an Implementation Consultant to leverage ERP expertise and assist customers with their onboarding process.
Overview
7
7
years of professional experience
Work History
Lead - Customer Support
Vital Edge Technologies
10.2024 - Current
- Overseeing the daily operations of the customer support team, including scheduling, performance monitoring, and providing support to team members.
- Managing Level 2 tickets to ensure timely resolution and assisting associates with their tickets when they encounter difficulties.
- Onboarding new team members and providing training to enhance skills and product knowledge.
- Handling escalated customer issues, ensuring high levels of customer satisfaction, and acting as a liaison between the customer support team and other departments to facilitate effective communication of customer feedback and issues.
- Conducting customer review calls and delivering appropriate updates to ensure satisfaction.
Product Analyst
Vital Edge Technologies
10.2021 - 09.2024
- Examining and assessing issues related to the operational utilization of ERP systems (versions 10.4, 10.5, and 10.7), and offering resolutions
- Correcting data inaccuracies as necessary to ensure the accuracy of records.
- Gathering change request requirements from customers, comprehending business needs, and suggesting effective workarounds.
- Collaborating with the product team to create Maintenance Functional Design documents for technical development.
Associate Consultant
Vital Edge Technologies
01.2020 - 09.2021
- Examining and resolving issues pertaining to logistics modules, including Parts Management, Equipment and Rental Management, and Service Management.
- Conducting testing on newly developed solutions and collaborating with product teams for continuous product enhancement.
- Cultivating and sustaining positive relationships with customers to meet anticipated service levels.
Management Trainee
ITC Limited
05.2019 - 06.2019
- Understanding the warehouse operations.
- Time study of activities: Loading, Unloading, Picking, Put away.
- Gathering sample data and providing findings and recommendations to the Warehouse Manager.
Desktop Engineer
IT Source India Pvt. Ltd.
07.2017 - 03.2018
- Served as Asset Movement Executive at client location (Yes Bank).
- Finding the best possible location to allocate the IT assets and maintaining the MIS file with assets serial number.
- Collaborating with Physical Asset Verification team and multiple logistics companies to make sure assets are delivered on time.
Education
Master of Management Studies (Operations) -
Lala Lajpatrai Institute of Management
Mumbai05.2020
Bachelor of Engineering (EXTC) -
Atharva College of Engineering
Mumbai06.2016
Skills
- Infor LN
- MS Office
- Enterprise Resource Planning
- Parts Management
- Planning
- Warehouse Management
- Supply Chain Management
- Customer Service
- Fundamentals of Microsoft Dynamics 365
Languages
English
Advanced
C1
Hindi
Advanced
C1
Marathi
Advanced
C1
Timeline
Lead - Customer Support
Vital Edge Technologies
10.2024 - Current
Product Analyst
Vital Edge Technologies
10.2021 - 09.2024
Associate Consultant
Vital Edge Technologies
01.2020 - 09.2021
Management Trainee
ITC Limited
05.2019 - 06.2019
Desktop Engineer
IT Source India Pvt. Ltd.
07.2017 - 03.2018
Master of Management Studies (Operations) -
Lala Lajpatrai Institute of Management
Bachelor of Engineering (EXTC) -
Atharva College of Engineering
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