Bhavika Jatin Ranpura
Senior US Insurance Executive
Pune
Summary
A steady career growth along with job satisfaction and a challenging environment so that I can make a valuable contribution towards success of the organization.
Professional with strong expertise in process optimization, quality control, and workflow management. Proven ability to drive efficiency and deliver impactful results through effective team collaboration and adaptability. Skilled in data analysis, process improvement, and project management, bringing reliability and flexibility to meet changing needs. Known for results-driven approach and fostering cohesive team environment.
Overview
10
10
years of professional experience
2006
2006
years of post-secondary education
4
4
Languages
Work History
Senior Process Associate
Tata Consultancy Services
05.2015 - 07.2018
- Analysing policy details before issuing to end customer and if required, for additional review refer it to Underwriter
- Additionally looking at smooth allocation of workflow and cascading updates in team huddle
- Preparing daily Productivity and Quality Reports
Process Trainer
EXL Services
12.2008 - 02.2015
- Company Overview: Pune
- Providing Process Training for new hires
- Arranging Refresher trainings for existing batches and conducting Monthly Assessment
- Preparing Daily, Weekly and Monthly Reports
- Migrated new process, gaining all knowledge from client, certified Teach-Back Sessions with clients
- Making different documents for new process – DTP, Process-Flow, Process-Chart, and Work-Flow
- Attended different trainings-TTT (Train the Trainer Certification), Platform Skill Training, English Communication Training, English Essential Training
- Pune
Education
Bachelor of Commerce [B.Com] -
C. D. Jain College of Commerce
Higher School Certificate [H.S.C.] - undefined
B.R.K.K.Vidyalaya
Skills
Best Team Support
Can efficiently delegate work to subordinate
Verbal and written communication
Staff mentoring and coaching
Reporting and documentation
Process analysis
Process improvement
Presentations
Stakeholder management
Client relationship management
Operational support
Personal Information
- Date of Birth: 04/01/86
- Gender: Female
- Marital Status: Married
Mailing Address
Flat No F 502, Pristin City, Phase 2, Bakori, Pune, 412207
Disclaimer
I declare that the information given above is true to the best of my knowledge.
Timeline
Senior Process Associate
Tata Consultancy Services
05.2015 - 07.2018
Process Trainer
EXL Services
12.2008 - 02.2015
Higher School Certificate [H.S.C.] - undefined
B.R.K.K.Vidyalaya
Bachelor of Commerce [B.Com] -
C. D. Jain College of Commerce