Bhavin Mistry
Ahmedabad
Summary
Scaling new heights of success with hard work and dedication, leaving a mark of excellence at every step. Targeting assignments that involve analytical capabilities and professional growth in IT Management, IT Operations, IT Security, Networking, and Quality Assurance. Successful IT Professional offering 16 years of experience in demanding environments focused on producing cutting-edge designs for several Platforms. Skilled in directing development with a creative and performance-oriented approach. Well-organized and customer-focused with proven skills in project management and team leadership. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
IT Head (India)
Oneclickmoney Techplus Pvt. Ltd.
02.2023 - Current
- Led and executed cybersecurity initiatives, overcoming complex troubleshooting challenges with strong work ethics and irreproachable integrity
- Managing IT Teams across different timezones
- Collaborating with different IT teams (Verticals) for project executions
- Directed IT operations for clients, fostering security culture within organizations
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Provided professional services and support in dynamic work environment.
- Gained strong leadership skills by managing projects from start to finish.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed vendor relationships including TransUnion (CIBIL), Equifax, Hyper Verge, Cash Free, Pine Labs, and more
- Ensured IT systems, applications, and communication equipment were managed and maintained in accordance with documented processes, procedures, guidelines, and instructions
- Administered integrity, availability, and confidentiality targets through risk-based approach
- Developed and implemented IT policies to align with business objectives and regulatory requirements
- Supervised network performance monitoring, including maintenance, upgrades, and backup/recovery for software (OS, applications, and data), hardware (process control domain equipment), and network equipment (such as switches, DLP, other appliances, routers, and firewalls, UTMs)
- Implemented IT security measures such as VPN, DLP, and UTMs
- Led and mentored IT teams, ensuring effective collaboration and professional growth
- Managed and coordinated team activities, promoting collaborative and productive work environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Resolved problems, improved operations and provided exceptional service.
- Completed paperwork, recognizing discrepancies and promptly addressing resolution.
- Organized and detail-oriented with strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated leadership skills in managing projects from concept to completion.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed strong communication and organizational skills through working on group projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Provided professional services and support in a dynamic work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
IT Consultant - Quality Assurance and IT Security Consultant
EmpowerID and NexGen Enterprises
- Managed Test Management and QA Consulting processes
- Deployed multiple logging servers to monitor networking devices and Unix/Linux systems
- Analyzed logs using Log analyzer for better monitoring and incident management
- Documented Test plans, Traceability Matrix, Test cases, Bug reports, and Release notes
- Conducted Vulnerability Assessments and managed AV issues
- Implemented IT security measures to protect sensitive data and maintain compliance.
- Created service level agreement for IT operational functions and help desk operations.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Developed clear specifications for project plans using customer requirements.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Developed and implemented policies, procedures, training and development for network resource administration, appropriate use and disaster recovery.
- Guaranteed successful technical upgrade projects for clients by collaborating with developers for integrations.
- Conducted research on network products, services, protocols and standards for network procurement and development efforts.
- Met architecture compatibility and guidelines through effective troubleshooting.
- Collaborated with fellow engineers to evaluate software and hardware interfaces.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Assessed security compliance, security program organization, policies, and procedures, general risks and vulnerabilities.
- Developed reasonable and cost effective recommendations for security improvement.
Senior QA
Get Nerdio
- Reviewed new security policies, drafted and implemented security procedures and work instructions
- Performed security risk assessment/analysis & recommended mitigation through appropriate controls, both in projects and for existing assets
- Developed and implemented QA processes and best practices, resulting in improved product quality and reduced defects
- Coordinated with the developers and discussed the technical problems, reported bugs and supported the team in rectifying issues; performed usability, GUI, functional & integration testing
- Prepared, designed and led the test strategy and test plan for all projects; reviewed activities such as requirements review, design review, test strategy review and test case review.
Director - Partner
Saanvi Infosoft LLP
- Administered technical and semi-technical aspects of company
- Successfully led company through various projects, established strong reputation in IT industry, and ensured customer satisfaction through effective client relationship management
- Developed and implemented strategic plans to drive company growth and achieve business objectives
- Successfully led company through various projects, ensuring timely delivery and high-quality results
- Established strong reputation for company in IT industry.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Raised property accuracy and accountability by creating new automated tracking method.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
- Minimized risk exposure through careful advice on business operations and strategic plans.
- Interviewed and selected jurors to verify competency and lack of biases, presenting challenges for cause to dismiss unfit candidates.
- Communicated with clients and collected information to research cases and prepare settlement offers.
- Interviewed witnesses and gathered public record research relevant to each case.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Negotiated price and service with vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Counseled clients on potential outcomes of legal matters.
Sr. Quality Analyst
Priya Softweb Solutions Pvt. Ltd.
01.2013 - 05.2015
Enterprise Security Architect
Iraje Software Consultancy Pvt. Ltd.
01.2011 - 12.2012
Customer Support Engineer
Swan Solutions & Services Pvt. Ltd.
11.2008 - 01.2011
IT Support Engineer (Server + Desktop)
LOOPMOBILE
12.2006 - 11.2008
Education
B.Com. - Accounting And Finance
01.2005
Skills
- IT Management
- Cross-functional Team Leadership
- Client Relationship Management
- Project Management
- Internal Process Auditing
- Vulnerability Assessment and Mitigation
- Advanced Networking Solutions
- Information Technology Infrastructure
- Information Security
- IT service management
- Root Cause Analysis
- Team building
- Interpersonal Communication
- Self-Directed
- Conflict Resolution
- Flexible and Adaptable
Accomplishments
- Supervised team of 12 staff members.
- Resolved product issue through consumer testing.
Certification
- MCP
- MCSA
- MCSE
- CCNA
- CCNA Security
- CompTIA Security+
- CEH Trained
- CIA (Certified Internal Auditor) CMMi Level 3
- Pursuing Certifications: CASP, CCSP, CISSP, CRISC, ISO/IEC 27001:2022
Languages
English
Hindi
Marwari
Gujarati
Marathi
Personal Information
Date of Birth: 05/23/81
Projects
This is ON US, Matt Curley (Poland), Project Management and QA, The application connects vendors with various other vendors, offering combined deals for the end customer. The application is supported by AWS cloud., Testing the application, resolving issues with the development team, and communicating with the project owner. This involves documentation and follow-up calls with the team Web Remarks, Amaar Fazlani (USA), Project Manager and QA, A tool designed for taking simple screenshots and drawing annotations. The application can integrate with various project management tools like JIRA, Trello, GitHub, Slack, and more., Testing the application, adding improvements/new features, and conducting weekly meetings with the development team and project owner Nerdio, Amol (USA), Lead QA, An Azure cloud-based IaaS and SaaS application that can scale up or down workstations or servers as needed. It also has integration with Active Directory and LDAP. The application simplifies most Active Directory admin tools, Testing the applications and reporting discrepancies to the development team
Keyskillsandexperience
- Nearly 16 years of experience in Information Technology and Network Administration, with a strong focus on IT Security, Networking, and Quality Assurance across various industries.
- Highly skilled in IT Operations, IT Security, Networking, Active Directory Implementation and Administration, Network Management, Client Relationship, and Internal Process Auditing (CIA certified) CMMi level 3.
- Collaborated with Department Heads to discuss adjustments and make necessary amendments.
- Reviewed IT requirements and developed a consolidated IT budget by referring to previous vendor prices and obtaining the latest prices from vendors.
- Selected packages and services required for project execution and forwarded the approved consolidated IT budget to Finance.
- Approved Purchase Orders/Work Orders and tracked & analyzed weekly/monthly IT trackers.
- Reviewed previous Audit and MIS reports, checked noncompliance issues, developed audit reports highlighting noncompliance issues with set time frames for resolution, and discussed the Audit Report with Department Heads.
- Ensured regular backup of business-critical data, monitored program effectiveness, and identified developmental opportunities.
- Formulated IT disaster recovery and business continuity plans for respective regions, obtained CEO approval, and developed a responsibility matrix to manage eventualities. Established testing standards and guidelines.
- Extensive experience in maintaining network & systems by managing product and capability roadmaps, establishing maintenance procedures, and working with systems administrators and engineers to perform regular network maintenance.
- In-depth knowledge of OT (Operational Technology) systems, components, and logical designs, with exposure to Industrial Control Systems (ICS), Supervisory Control and Data Acquisition (SCADA), Distributed Control System (DCS), and Remote Terminal Units (RTU).
- Managed Operational Technologies, including Infra Management, Payment Gateway integrations and monitoring, and delivering a seamless and user-friendly customer experience. Ensured compliance with PCI-DSS and other audits.
- Evangelized Information Security Best Practices by enhancing the security control environment, minimizing the risk and impact of Information/Cyber Security threats and vulnerabilities through risk assessments.
- Expertise in Security Infrastructure Engineering, providing oversight on designing, implementing, and managing secure infrastructure solutions to protect against cyber threats and maintain regulatory compliance.
- Prepared disaster recovery plans for network and security devices and interfaced with vendors for network and security products.
Timeline
IT Head (India) - Oneclickmoney Techplus Pvt. Ltd.
02.2023 - Current
Sr. Quality Analyst - Priya Softweb Solutions Pvt. Ltd.
01.2013 - 05.2015
Enterprise Security Architect - Iraje Software Consultancy Pvt. Ltd.
01.2011 - 12.2012
Customer Support Engineer - Swan Solutions & Services Pvt. Ltd.
11.2008 - 01.2011
IT Support Engineer (Server + Desktop) - LOOPMOBILE
12.2006 - 11.2008
- MCP
- MCSA
- MCSE
- CCNA
- CCNA Security
- CompTIA Security+
- CEH Trained
- CIA (Certified Internal Auditor) CMMi Level 3
- Pursuing Certifications: CASP, CCSP, CISSP, CRISC, ISO/IEC 27001:2022
IT Consultant - Quality Assurance and IT Security Consultant - EmpowerID and NexGen Enterprises
Senior QA - Get Nerdio
Director - Partner - Saanvi Infosoft LLP
Allahabad University - B.Com., Accounting And Finance
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