Bhavya E

Travel & Reservation Operations:

• Managed domestic flight ticket bookings and cancellations.
• Handled room reservations and booking confirmations.
• Maintained and updated scorecard entries.
• Reconfirmed travel and accommodation bookings with clients.
• Coordinated with airlines and hotels to ensure smooth travel arrangements.

Residence Operations:

• Managed guest check-in and check-out procedures.
• Conducted room inspections to maintain cleanliness and quality standards.
• Supervised housekeeping stock maintenance and inventory control.
• Maintained petty cash records and tracked expenses.
• Managed laundry operations and documentation.
• Arranged and coordinated breakfast services for guests.
• Addressed and resolved guest complaints promptly and professionally.
• Ensured the smooth day-to-day functioning of residence operations.

• Provided exceptional customer service, addressing needs quickly and efficiently while maintaining a positive demeanor.
• Maintained a well-organized reception area, contributing to a professional and welcoming atmosphere for visitors.
• Organized critical employee training sessions; promoted professional growth opportunities and skill development within the company.
• Streamlined front office operations by implementing efficient task prioritization and time management strategies.

• Answered phone calls, greeted clients, and handled all front desk responsibilities.
• Ensure daily up keeping of the Front office (Tidy & Safe).
• Maintaining attendance of Contract Employees.
• Receiving Invoices, Bills, Couriers & hand over to mail room person.
• Maintenance and preparation Access card control report.