Sourav Chakraborty
Sr. Front Office Executive
Habra
Summary
Dedicated hospitality professional with 4+ years of experience in front office and guest services across luxury resorts and boutique hotels in India. Skilled in guest handling, reservations, team coordination, and customer satisfaction. Seeking an opportunity in a European hotel/resort to contribute my service expertise and adaptability while gaining international exposure.
Overview
6
6
years of professional experience
Work History
Sr. Front Office Executive
The Eden Birdline Resort
07.2025 - Current
- Managing front office operations, guest check-ins/check-outs, and VIP services.
- Supervising the FO team to maintain smooth operations and guest satisfaction.
- Handling reservations and coordinating with other departments for seamless service.
- Software used: EZEE Absolute, EZEE Front Desk, Cheerz, Hotel Logix.
Front Office Executive
Symphony Samudra Resort
08.2023 - 08.2024
- Managed guest check-in/check-out and room assignments.
- Resolved guest queries and complaints professionally to ensure satisfaction.
- Coordinated with housekeeping and F&B; teams for smooth guest experience.
Front Office Executive
Romeo Lane, The Boutique Resort
08.2022 - 08.2023
- Handled reservations, room allocations, and guest service requests.
- Assisted international guests with travel arrangements and concierge services.
- Maintained high service standards in a fast-paced luxury environment.
Front Office Associate
Jhore Jole Jongole Resort
01.2021 - 01.2022
- Assisted in guest relations, check-ins, and resort activity coordination.
- Supported the front office team in maintaining high occupancy efficiency.
Sr. Steward (F&B; Service)
Hotel Daltin
01.2020 - 01.2021
- Delivered efficient F&B; service in restaurant operations.
- Ensured guest dining satisfaction by upselling and providing attentive service.
Education
B.Com (General) -
Sri Chaitanya Mahavidyalaya College
01-2022
Skills
Guest Service & Front Office Operations
Reservation Handling & Check-in/Check-out
Teamwork & Cross-Department Coordination
Sales & Upselling Techniques
Complaint Handling & Decision Making
Software: EZEE Absolute, EZEE Front Desk, Cheerz, Hotel Logix
Languages: English (Fluent), Hindi (Fluent), Bengali (Native)
Personal Details
- Date of Birth: 25 Jan 1998
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Sr. Front Office Executive
The Eden Birdline Resort
07.2025 - Current
Front Office Executive
Symphony Samudra Resort
08.2023 - 08.2024
Front Office Executive
Romeo Lane, The Boutique Resort
08.2022 - 08.2023
Front Office Associate
Jhore Jole Jongole Resort
01.2021 - 01.2022
Sr. Steward (F&B; Service)
Hotel Daltin
01.2020 - 01.2021
B.Com (General) -
Sri Chaitanya Mahavidyalaya College