BHAWANI SINGH

Current role :- Senior Fraud Officer (Fraud Risk Management, Prevention and Originations)

• Process working for - Digital Deposits Onboarding.
• Identity check (newly cross trained).
• Identity theft and First party fraud Reviews.

Digital Deposits Onboarding:-

Any application that queues to Fraud requires a complete review before onboarding the client by using vendors As per the review application will be actioned.

Identity Check:-

System parameters are set to review all incoming data to determine if that data represents a risk.

• Improved operational efficiency by streamlining fraud detection processes and leveraging advanced technologies.
• Maintained detailed records of all reported incidents, providing valuable insights for future risk mitigation efforts.

• Handling the travel related queries like packages, ticketing and others
• Helping team to make itinerary as per clients requirement
• Connecting with onshore partners to get better deals and facilities for clients
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.

• Monitoring of transactions and activities to identify potential fraud
• Ensure team members understand their roles in fraud prevention and detection
• Provide training to team members on fraud awareness, detection techniques, and investigation procedures
• Foster a supportive and collaborative team environment
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Improved operational workflows, enabling team to handle increased workloads without compromising quality.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

• Taking care of Escalations
• Part of training team as well
• Identified potential clients through research and networking activities, expanding the company's reach within key industries.
• Increased sales revenue by developing and implementing effective technical sales strategies.
• Resolved average of 100-150 customer issues per month through active communication and dedicated research skills.

• Worked as a Senior Sales Technician, used to take escalations for existing US clients of the company
• Contributed to product development initiatives by gathering valuable feedback from clients and relaying this information to the engineering team for refinement purposes.
• Exceeded sales targets consistently by utilizing persuasive communication skills and expert product knowledge during presentations.
• Developed and executed successful product demonstrations for potential customers, resulting in increased sales.

• Part of sales team who used to sell company developed anti viruses and other security software
• Conducted product demonstrations, leading to a better understanding and increased interest among potential clients.
• Built strong relationships with key accounts, securing repeat business and long-term loyalty from clients.
• Enhanced customer satisfaction with timely troubleshooting and resolution of product-related issues.

• Planning publicity strategies and campaigns
• Writing and producing presentations, articles, press releases
• Arranging One-on-One sessions with Media Personals and press conferences for clients
• Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
• Conducted post-event analysis, identifying areas of improvement for future events.