Hi, I’m
BHAWANI SHANKAR YADAV
NETWORK ENGINEER
Jaipur
Summary
Looking for a challenging role in a reputable organization to utilize my technical, database, and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the IT sector
Overview
1
year of professional experience
5
years of post-secondary education
2
Certifications
Work History
Accenture solutions LTD.Jaipur
Desktop Support Engineer
11.2022 - Current
Job overview
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Configured hardware, devices and software to set up work stations for employees.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Performed encryption, firewalls and patch management to implement and maintain system security.
- Prioritized, tracked and documented problem resolutions, notifying customers of issue status.
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
- Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Designed Sharepoint master page and page layouts.
- Patiently walked individuals through basic troubleshooting tasks.
- Monitored system performance to maintain system integrity.
- Identified scope of problem and provided operational and technical assistance to remedy.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware and other threats from laptops and desktop systems.
National Engineering Industry ( Group of CK Birla)Jaipur
IT Support Engineer
07.2021 - 10.2022
Job overview
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Submitted service tickets for equipment maintenance requests.
- Responded promptly to incoming sales leads and requests for technical support.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Monitored systems in operation and quickly troubleshot errors.
- Promoted efficiency among departments with prompt resolution of system issues.
- Used ticketing systems to manage and process support actions and requests.
Education
Jaipur National UniversityJAIPUR
BCA from Computer Networking
07.2018 - 08.2021
JICS ( Jaipur Institute of Computer Studies )Jaipur
ADCSNE (Advanced Diploma of Computer Security and from Networking Engineering
02.2019 - 12.2020
Skills
Tunnels, and Trunks Etcundefined
Certification
AZURE-900
Timeline
AZURE-900
01-2023
Desktop Support Engineer
Accenture solutions LTD.
11.2022 - Current
IT Support Engineer
National Engineering Industry ( Group of CK Birla)
07.2021 - 10.2022
Network and firewall security
02-2021
JICS ( Jaipur Institute of Computer Studies )
ADCSNE (Advanced Diploma of Computer Security and from Networking Engineering
02.2019 - 12.2020
Jaipur National University
BCA from Computer Networking
07.2018 - 08.2021
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