Bhawna Bisht
Dehradun
Summary
Customer service and telecalling professional with 1+ years' experience in client handling, data management, and front office operations. Expertise in managing high call volumes and resolving enquires for a diverse client base. Recognized for outstanding punctuality, clear communication, and a results-driven approach across both educational and business domains.
Overview
2
2
years of professional experience
Work History
Customer Executive / Telecaller
Doon Business Park
01.2024 - 05.2024
- Handled over 80-100 inbound customer calls daily, addressing diverse queries and resolving issues efficiently.
- Assisted with customer onboarding, support, and follow-up, ensuring timely problem resolution and high client satisfaction.
- Documented client interactions and maintained accurate CRM records.
- Helped increase customer satisfaction scores by 10% during tenure by providing effective solutions.
Front Office Executive
Tansen Sangeet Institute
08.2022 - 07.2023
- Managed front desk operations for a leading music institute, greeting over 40+ daily visitors and callers.
- Answered and resolved an average of 20-30 enquiry calls per day, providing accurate information and recording client details.
- Organized schedules, maintained records, and coordinated appointments to ensure seamless office functioning.
- Contributed to a 15% improvement in client feedback scores by delivering prompt, courteous service.
Education
Graduation -
MBPG Haldwani
12th -
UK Board
01.2018
10th -
UK Board
01.2016
Skills
- Customer Query Resolution
- Enquiry Calls
- Inbound Calling
- Outbound Calling
- Data Entry
- Record Management
- Microsoft Word
- Microsoft Excel
- Microsoft Office Suite
- Teamwork
- Collaboration
- English Communication
- Hindi Communication
- Client Follow-up
- Punctuality
- Reliability
Languages
English
Hindi
Hobbies
Hobbies: Listening to music, Playing badminton, Traveling
Timeline
Customer Executive / Telecaller
Doon Business Park
01.2024 - 05.2024
Front Office Executive
Tansen Sangeet Institute
08.2022 - 07.2023
12th -
UK Board
10th -
UK Board
Graduation -
MBPG Haldwani
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