Bheemagoni Mounika

Dynamic ServiceNow Developer with extensive experience at Capgemini, specializing in source-to-pay modules and supplier onboarding. Proven ability to automate processes and create custom solutions, enhancing operational efficiency. Skilled in scripting and client collaboration, with a strong focus on delivering impactful results and fostering team engagement.

Bangalore

Rogers (administrator)

The project's key concept is to develop a customized ServiceNow application to handle most of the service management modules of the business process with the ServiceNow suite, like change management, incident management, problem management, asset management, service request management, and other customizations according to the business requirements 

• Created users, roles, groups, and locations
• Customization, applications configuration, scripting, exception processing, validation, usability, interfaces, etc.
• Day-to-day support and maintenance

Siemens Gamesa Renewable Energy (ServiceNow developer)

• Leading BAU operations as a lead and handling all critical tasks
• Created users, roles, groups, locations
• Loaded categories, sub-categories, close code, and resolution code for IM, CM, and PM modules
• Written client scripts, UI policies, and script includes to fulfill the client’s requirements
• Created response and resolution SLAs, and email notifications as requested
• Created variables, variable sets, and UI forms for service catalogs and record producers
• Created a workflow for the service catalog development
• Created and managed a knowledge base for the customers
• Managed update sets and deployed them to test and production instances during end sprints, and presented a demo to clients at the end of every sprint

EGA (Emirates Global Aluminum) - working in the source-to-pay module and supplier onboarding application

• Created custom playbook actions
• Automated the playbook steps
• Worked on a completely new supplier onboarding lifecycle and existing suppliers' migration from SAP
• Created custom scripts, business rules, client scripts, catalogs, flows, and ACL
• I have been part of the SAP integration with ServiceNow for new vendor creation and updates
• Source-to-pay workspace activities
• Custom reports and dashboards
• Supplier collaboration portal changes

• Father's Name: Bheemagoni Sreekanth
• Mother's Name: Bheemagoni Prabhavathi
• Date of Birth: 06/11/97