Divya A Srivathsa
Bengaluru
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Associate Technical Account Manager
Zscaler
Bengaluru
10.2023 - Current
- Managed and resolved complex customer issues by handling escalations, investigating root causes, and collaborating across departments to ensure effective and timely solutions.
- Built and maintained strong customer relationships through excellent communication, detailed record-keeping, and prompt responses to emergencies, such as outages and security breaches.
- Improved customer satisfaction by providing product education, coordinating with sales and product teams to meet SLAs, and delivering in-depth technical troubleshooting and support.
Graduate Trainee Engineer - Intern
Zscaler
Bengaluru
03.2023 - 10.2023
Education
Bachelor of Engineering - Computer Science
Maharaja Institute of Technology
Mysore, Karnataka05-2023
12th - PCMC
MMK-SDM Girls Pu College
Mysore, Karnataka03-2019
10th -
St Mary's High School
Mysore, Karnataka04-2017
Skills
Technical Skills:
- Proxy
- Network Security
- Linux
- Windows
- Customer Technical Support
- Customer Account Management
Soft Skills:
- Problem-solving aptitude
- Escalation management
- Time Management
- Teamwork and Collaboration
- Adept
Certification
1.Certified Zscaler ZTNA Specialist
Successfully completed the Zscaler ZTNA certification, demonstrating expertise in Zero Trust Network Access principles. Proficient in deploying, configuring, and managing Zscaler’s ZTNA solutions to enhance network security and optimize access control.
2.Zscaler Internet Access Certified Administration.
3.Zscaler Private Access Certified Administration.
Languages
Kannada
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Timeline
Associate Technical Account Manager
Zscaler
10.2023 - Current
Graduate Trainee Engineer - Intern
Zscaler
03.2023 - 10.2023
Bachelor of Engineering - Computer Science
Maharaja Institute of Technology
12th - PCMC
MMK-SDM Girls Pu College
10th -
St Mary's High School
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