Microsoft Teams / Lync /Skype for Business / MS Azure / Exchange Online/ Enterprise Voice Solutions
Invesco India Pvt Ltd
Hyderabad
10.2017 - Current
Manage meetings, including meeting policies, configurations, and conference bridges
Manage voice, including calling policies and phone number inventory and assignment
Manage messaging, including messaging policies
Manage all org-wide settings, including federation, Teams upgrade, and Teams client settings
View user profile page and troubleshoot user call quality problems using advanced troubleshooting toolset
Access all reports in the Microsoft Teams admin center
Access, monitor and troubleshoot tenant's call quality and reliability using data exposed in Call Quality Dashboard (CQD) down to the users impacted by poor call quality
Create new call quality reports, update and remove call quality reports as needed
Upload and update CQD building data
Knowledge on PowerShell
Direct Routing
Teams Citrix/Hyper V troubleshooting and improvement
Manage Microsoft Teams settings for the organization
Manage Teams during the transition to the new Microsoft Teams admin center
Manage custom app policies and settings in Microsoft Teams
Teams voice solution
Migration to Teams from Skype or Business
Collaboration with Microsoft on Implementing Teams
Jira Board concepts
Hand on experience on troubleshooting SBA SONUS (1000, 2000)
MS Azure Support Operations (DevOps Concept)
Work experience in VMware and Microsoft Azure (Cloud)
Knowledge on Migration on prem to Azure cloud
DevOps concept practiced and implementation and support
Overview of Core Azure Architectural Components
Hands on Experience on DevOps Tool
Creating Virtual Machine through PowerShell and Azure Portal
Managing and creating storage account on Azure Portal
Capturing an Image on Azure
Managing and creating Virtual Network and End points in Azure Portal
Backup configuring and restoring Azure VM and Azure Backup
Monitoring Azure Infrastructure through SCCM
Configuring VPN connectivity on Azure methodology
Azure Resources and Resource Manager
Azure Networking Resources and concepts like VPN, Load balancing
Create a Virtual Machines and worked on Azure Storage Resources
Create a Storage Accounts and knowledge on Storage Containers and Keys
Knowledge on Azure Database Services and Azure Identity Services
Multi-Factor Authentication (MFA) setups.
/Skype 2010-2013/Skype for Business/Unified Communications Support
IBM India Pvt Ltd
Hyderabad
04.2016 - 10.2017
Handling third level of escalation points for problems related to Skype Client and Server
Troubleshooting all day-to-day tickets for Skype Servers and Skype Clients before SLA
Performing CU updates and Windows patching on all Skype servers
Coordination with Other teams to resolve issues in a timely manner
Creating Change Requests (RFC) for all OCS & Skype related changes to servers
Monitoring and approving changes for other teams for changes in OCS & Skype servers
Handling federation requests for Clients
Creating Servicer Request for Windows based changes for Windows team on Skype servers
Configuring and Monitoring SCOM for all Skype Servers
Configuring and collecting logs for KHI and CQM
Analyzing KHI, CQM, QOE and Skype Dash board for Client meetings and to identify flaws in Server performance
Analyzing UC commander for Audio/Video quality for Client meetings.
Server Administrator/Lync 2010-2013/Skype for Business/ Unified Communications Support
AT&T Global Business Services India Pvt Ltd
Hyderabad
07.2012 - 03.2016
Experience in upgrading, installing, configuring, designing and migrating to Lync 2010 to Lync 2013 and Lync 2013 to Skype for Business
Hand on experience in migrating OCS 2007 R2/LYNC 2010 to LYNC 2013 environment
Expertise and experience with core Microsoft infrastructure technologies (Windows Server, Hyper-V)
Administrated the Lync topology
Administrating the Lync topology including servers, load balancers, session border controllers (SBC), SBA, MS SQL servers, including the proper distribution of system roles and services
IT Analyst (O365, Exchange Online and On-prem, Teams and Skype Admin L2) at Tata Consultancy ServicesIT Analyst (O365, Exchange Online and On-prem, Teams and Skype Admin L2) at Tata Consultancy Services
Sr Tech Lead Operations – Microsoft O365 Skype for Business & Teams at Concentrix (Convergys Corporation)Sr Tech Lead Operations – Microsoft O365 Skype for Business & Teams at Concentrix (Convergys Corporation)
<ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media<ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media