Bhubesh Lenin
Hyderabad
Overview
15
15
years of professional experience
Work History
Microsoft Teams / Lync /Skype for Business / MS Azure / Exchange Online/ Enterprise Voice Solutions
Invesco India Pvt Ltd
Hyderabad
10.2017 - Current
- Manage meetings, including meeting policies, configurations, and conference bridges
- Manage voice, including calling policies and phone number inventory and assignment
- Manage messaging, including messaging policies
- Manage all org-wide settings, including federation, Teams upgrade, and Teams client settings
- View user profile page and troubleshoot user call quality problems using advanced troubleshooting toolset
- Access all reports in the Microsoft Teams admin center
- Access, monitor and troubleshoot tenant's call quality and reliability using data exposed in Call Quality Dashboard (CQD) down to the users impacted by poor call quality
- Create new call quality reports, update and remove call quality reports as needed
- Upload and update CQD building data
- Knowledge on PowerShell
- Direct Routing
- Teams Citrix/Hyper V troubleshooting and improvement
- Manage Microsoft Teams settings for the organization
- Manage Teams during the transition to the new Microsoft Teams admin center
- Manage custom app policies and settings in Microsoft Teams
- Teams voice solution
- Migration to Teams from Skype or Business
- Collaboration with Microsoft on Implementing Teams
- Jira Board concepts
- Hand on experience on troubleshooting SBA SONUS (1000, 2000)
- MS Azure Support Operations (DevOps Concept)
- Work experience in VMware and Microsoft Azure (Cloud)
- Knowledge on Migration on prem to Azure cloud
- DevOps concept practiced and implementation and support
- Overview of Core Azure Architectural Components
- Hands on Experience on DevOps Tool
- Creating Virtual Machine through PowerShell and Azure Portal
- Managing and creating storage account on Azure Portal
- Capturing an Image on Azure
- Managing and creating Virtual Network and End points in Azure Portal
- Backup configuring and restoring Azure VM and Azure Backup
- Monitoring Azure Infrastructure through SCCM
- Configuring VPN connectivity on Azure methodology
- Azure Resources and Resource Manager
- Azure Networking Resources and concepts like VPN, Load balancing
- Create a Virtual Machines and worked on Azure Storage Resources
- Create a Storage Accounts and knowledge on Storage Containers and Keys
- Knowledge on Azure Database Services and Azure Identity Services
- Multi-Factor Authentication (MFA) setups.
/Skype 2010-2013/Skype for Business/Unified Communications Support
IBM India Pvt Ltd
Hyderabad
04.2016 - 10.2017
- Handling third level of escalation points for problems related to Skype Client and Server
- Troubleshooting all day-to-day tickets for Skype Servers and Skype Clients before SLA
- Performing CU updates and Windows patching on all Skype servers
- Coordination with Other teams to resolve issues in a timely manner
- Creating Change Requests (RFC) for all OCS & Skype related changes to servers
- Monitoring and approving changes for other teams for changes in OCS & Skype servers
- Handling federation requests for Clients
- Creating Servicer Request for Windows based changes for Windows team on Skype servers
- Configuring and Monitoring SCOM for all Skype Servers
- Configuring and collecting logs for KHI and CQM
- Analyzing KHI, CQM, QOE and Skype Dash board for Client meetings and to identify flaws in Server performance
- Analyzing UC commander for Audio/Video quality for Client meetings.
Server Administrator/Lync 2010-2013/Skype for Business/ Unified Communications Support
AT&T Global Business Services India Pvt Ltd
Hyderabad
07.2012 - 03.2016
- Experience in upgrading, installing, configuring, designing and migrating to Lync 2010 to Lync 2013 and Lync 2013 to Skype for Business
- Hand on experience in migrating OCS 2007 R2/LYNC 2010 to LYNC 2013 environment
- Expertise and experience with core Microsoft infrastructure technologies (Windows Server, Hyper-V)
- Administrated the Lync topology
- Administrating the Lync topology including servers, load balancers, session border controllers (SBC), SBA, MS SQL servers, including the proper distribution of system roles and services
- Strong understanding Lync voice routing, quality of service, call admission control, Lync Mobility, group/system policies, survivable branch appliances, unified messaging.
Server Administrator/MS Data Center Management
TATA Consultancy Services Pvt Ltd (TCS)
Hyderabad
03.2009 - 07.2012
- Procurement of Servers
- Win PE Server Build/Rebuild and Infrastructure Services Management
- Network Management, Reporting
- Security Management, Service Operations
- Lab Facility and Asset Management’s
- Managing the servers using HP ILO, KVM over IP
- Managing HW issues - Vendor coordination
- Anti-Virus updates and MS Patches Management
- Installing the new hardware like HP ProLiant DL servers, DELL Power Edge, HP MSA Storage and configuring RAIDs for these servers and storage
- Server Build/Rebuild using WinPE or WDS server
- Proactive monitoring for any hardware issues on all the servers, storage, SAN in the LAB
- Handled the tasks of monitoring database and ensures security of stored data
- Installed network routers, firewall and cabling
- Incident & Problem Management
- Managing Production Support Hotline -Support for various applications installed on the server
- Acting as liaison between the various business groups and IT groups to communicate issues and coordinate resolutions to production issues
- Root cause analysis and fixing the Windows / IIS Web Server Related issues
- Tracking and documenting production support issues
- Request for Change, Production Release process management
- Working with HP ProLiant, Dell directly to add/replace the faulty peripherals like HDD Mother Board and upgrading the firmware software
- Building the servers through WDS
- Creating, configuring and troubleshooting scheduled task.
Timeline
Microsoft Teams / Lync /Skype for Business / MS Azure / Exchange Online/ Enterprise Voice Solutions
Invesco India Pvt Ltd
10.2017 - Current
/Skype 2010-2013/Skype for Business/Unified Communications Support
IBM India Pvt Ltd
04.2016 - 10.2017
Server Administrator/Lync 2010-2013/Skype for Business/ Unified Communications Support
AT&T Global Business Services India Pvt Ltd
07.2012 - 03.2016
Server Administrator/MS Data Center Management
TATA Consultancy Services Pvt Ltd (TCS)
03.2009 - 07.2012
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