Bhumindra Singh Gaharwar
Bengaluru
Summary
Seasoned Travel Expert with in-depth knowledge of international travel regulations, currency differences, and customer support. Proficient in Amadeus and experienced in making online reservations within budget constraints while ensuring high customer satisfaction. Skilled in handling customer complaints and escalations, as well as training and coaching new team members.
Overview
5
5
years of professional experience
Work History
E-Travel Expert
Travix International
Bengaluru
06.2022 - Current
- Facilitated communication among airline partners, American consolidators, and clients to enhance issue resolution in US Back Office.
- Enhanced client satisfaction by providing affordable US region flights through Call to Book service.
- Handled escalations and complaints from various channels such as Better Business Bureau, DOT, KAYAK, and SKYSCANNER.
- Floor assistance and training to E-travel professionals and specialists.
- Provided support to the team by analyzing ADM and CB cases leading to effective resolutions.
- Delivered comprehensive coaching sessions to equip new hires with essential skills in Amadeus GDS and other relevant software tools.
E Travel Professional
Travix International
Bengaluru
06.2021 - 05.2022
- Handled various customer queries including changes, cancellations, refunds and ASC-related matters.
- Evaluated refund amounts for both Voluntary and Involuntary cases.
- Enhanced the efficiency of ticket pricing on Amadeus.
Internship
Travix International
Bengaluru
03.2020 - 07.2020
- Enhanced my skills in utilizing Amadeus Software and other resources for rendering customer support through multiple channels such as chats, emails, and calls.
Internship
Club7Holidays
Bengaluru
06.2019 - 08.2019
- Coordinated tour preparation by managing itineraries, visas, and passports for clients traveling to local or foreign destinations.
Education
BBA - Tourism And Travel Management
Garden City University
Bengaluru03-2020
Skills
- Proficient in Amadeus Software
- Customer Service
- Interpersonal Skills
- Time Management
- USA Destination Expertise
- Time Management
- Operational Tools Proficiency
Timeline
E-Travel Expert
Travix International
06.2022 - Current
E Travel Professional
Travix International
06.2021 - 05.2022
Internship
Travix International
03.2020 - 07.2020
Internship
Club7Holidays
06.2019 - 08.2019
BBA - Tourism And Travel Management
Garden City University
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