Bhushan Gangurde
Thane
Summary
Assistant manager specializing in ocean freight export operations, bringing over 15 years of expertise in freight forwarding and international logistics. Expertise encompasses management of hazardous cargo, switch bill of lading, cross-trade shipments, third-party billing, and comprehensive FCL/LCL operations. Demonstrated success in coordinating with exporters, transport providers, carriers, overseas networks, buying houses, and internal stakeholders to deliver timely, compliant, and customer-centric logistics solutions.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Asst. Manager
DHL Global Forwarding Pvt LTD
07.2026 - Current
- Managed end-to-end LCL and FCL export visibility from booking to departure.
- Oversaw reliable ocean export logistics across domestic and international customer accounts.
- Coordinated port movement activities to meet factory, ICD, and CFS timelines.
- Coordinated cross-party liaison with transporters, shipping lines, terminals, brokers, and authorities to enhance operational collaboration.
- Directed container gate-in progress and vessel planning to avoid cost impacts.
- Led port escalation handling and approved customer updates for stakeholders.
- Held accountability for export container transfers between ICD, CFS, and gateway ports.
- Ensure timely AMS, ISF, ACI, JP24, and destination-specific regulatory filings.
- Verified hazardous documentation completion before dispatch to reduce execution risk.
- Directed hazardous cargo compliance through IMDG carrier and destination rules.
- Governed switch bill of lading accuracy through carrier and overseas coordination.
- Accounted for continuity across cross-trade shipments by aligning global stakeholders.
- Improved service quality by coordinating efforts among exporters, transport teams, carriers, and buying houses.
- Facilitated proactive customer communication to minimise friction and strengthen stakeholder trust.
- Owned escalation management by coordinating team responses and prioritising root causes.
- Own billing timeliness by monitoring schedules and coordinating billing documentation completion.
- Drove process improvement through structured knowledge sharing and issue resolution.
Senior Process Associate
DHL Global Forwarding Pvt LTD
10.2013 - 05.2022
- Held responsibility for timely, accurate ISF, AMS, ACI, and JP24 submissions.
- Managed import and export documentation to mitigate administration risk.
- Managed filing processes for shipping instructions to ensure compliance with operational standards. of shipping instructions in line with standard operating procedures.
- Standardised road and sea console processes for accountable execution.
- Drove key customer account management through proactive service planning.
- Directed coordination with station operations staff to protect workflow quality.
- Led station coordination for rates calculations to support pricing accuracy.
- Directed identification of process improvement areas to strengthen compliance.
- Facilitated daily team meetings to discuss project updates and align on delivery expectations. team meetings to maintain alignment on delivery standards.
- Set direction for comprehensive performance summaries to track service trends.
- Managed station escalations by controlling queues and response priorities.
- Developed efficiency roadmap for onboarding to streamline new employee integration.
- Chaired weekly customer calls to clarify service expectations and enhance communication.
Senior Associate
Sterling Info Systems Resource Pvt Ltd
04.2011 - 10.2013
- Analyzed criminal histories for state-level background checks in the USA.
- Reviewed and verified legal documents for accuracy and compliance.
- Managed queue to enhance service delivery and response times.
Customer Interactive Executive
Reliance Info stream Pvt. Ltd (RBPO – Telecom Service)
06.2006 - 03.2011
- Managed inbound and outbound calls for corporate clients.
- Resolved customer inquiries at Reliance Passport International Calling Card, enhancing customer experience.
- Addressed customer inquiries to enhance service satisfaction and ensure timely responses.
- Managed escalation tasks for SIM card activations to facilitate swift resolutions for customers.
- Facilitated a welcome call to ensure smooth customer transitions before overseas travel.
- Coordinated SIM activation and stock management with DSA to ensure availability and timely service.
- Generated Inventory and management information system (MIS) reports.
Education
Bachelor of Arts - ECONOMICS
Mumbai University
Mumbai, MH01-2011
Certificate course -
Export Trade & Training Institute
Tally 5.4 - computer
Siddhesh Institute
MSCIT Exam -
Skills
- Proactive behavior and foresightedness
- Strong problem-solving skills
- Leadership and teamwork
- Effective communication and interpersonal skills
- Responsibility and motivation
- Creative and logical thinking
- Customer relationship management
- Critical evaluation
- Task prioritization
- Staff scheduling
- Leadership proficiency
- Profit and loss analysis
- Service orientation
Accomplishments
- Received Excellence Award (Director Award).
- Received Customer Satisfaction Award.
- Team SPOC
- SUPER USER (CW1)
- Problem Solver of the month of AUG 24
Languages
Marathi
English
Hindi
Custom
4,B2,4,B2
Certification
- Dangerous Goods by Sea, IMDG CODE-41-22
Personal Information
- Passport Number: K6988492
- Date of birth: 02/19/82
- Marital status: Married
Hobbies and Interests
- rEADING
- GATHERING INFORMATION
- COOKING
- ROAMING
- EXPLORING NEW THINGS
Hobbies and interests
- Reading books and industry-related articles
- Gathering information and learning about new trends
- Cooking and experimenting with new cuisines
- Watching movies and documentaries
- Exploring new ideas, technologies, and cultures
Timeline
Asst. Manager
DHL Global Forwarding Pvt LTD
07.2026 - Current
Senior Process Associate
DHL Global Forwarding Pvt LTD
10.2013 - 05.2022
Senior Associate
Sterling Info Systems Resource Pvt Ltd
04.2011 - 10.2013
Customer Interactive Executive
Reliance Info stream Pvt. Ltd (RBPO – Telecom Service)
06.2006 - 03.2011
Bachelor of Arts - ECONOMICS
Mumbai University
Certificate course -
Export Trade & Training Institute
Tally 5.4 - computer
Siddhesh Institute