Bhuvan Misri
Experienced Operations Engineer
Jammu
Summary
Motivated Engineer recognized for strong critical thinking and problem-solving abilities coupled with a successful 2-year track record in the industry. Dedicated to offering innovative solutions to eliminate legacy issues and elevate performance metrics. Diligent creator of innovative workflows and exceptional final products.
Overview
4
4
years of professional experience
1
1
Certification
Work History
L2 Ops Engineer
PnQ Technologies
Pune
05.2022 - Current
- Provided technical guidance to users on application-related issues, including installation, configuration, upgrades and troubleshooting.
- Performed root cause analysis for complex production incidents and implemented preventive measures accordingly.
- Maintained knowledge base articles regarding common issues encountered when using supported applications.
- Performed quality assurance tests on newly developed or modified software applications prior to release.
- Resolved escalated tickets related to application support within agreed upon SLAs.
- Delivered technical support to clients by offering solutions based on specific problems and concerns.
- Collaborated with internal teams to resolve customer issues and support customer service goals.
Associate Network Engineer
British Telecom (India Operations)
Gurugram
12.2019 - 08.2020
- E-Recording in FND Department, Procurement, Account Handling, Forecasting, International Clients Handling
Education
B.Tech - Computer Science And Technology
Dr. A. P. J. Abdul Kalam Technical University
Noida01-2019
Matriculation -
J K Public School
Higher Secondary -
Oriental Academy
Skills
- Business Development
- Python
- Network Planning
- Procurement
- Account Handling
- Account Management
- MS Excel
- MS Powerpoint
- Communication
- Leadership
- Critical Thinking
- Computer Skills
- Customer Service
- Decision-Making
- Task Prioritization
- Workflow Management
- Performance Optimization
- Customer-Oriented
- Problem-Solving
- Technical Support
- Documentation Management
- Technical Analysis
- Project Management
- Technical consulting
Certification
- Python Training Program
- Workshop on CyberSecurity
- Java Training Program
- Author and Manage Pages using AEM Sites
- Develop Global Websites in AEM
Languages
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
Hobbies and Interests
- Digital Marketing
- Cyber Security
- Business Development
- Sales
- Marketing
- Communication
Projects
Healthcare Android Application, Android based application that enables doctor patient interaction and helps patients in various problems. I worked in a team and have created the BMI Calculator.
Languages
English
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Personal Information
Operations Engineer
Timeline
L2 Ops Engineer
PnQ Technologies
05.2022 - Current
Associate Network Engineer
British Telecom (India Operations)
12.2019 - 08.2020
B.Tech - Computer Science And Technology
Dr. A. P. J. Abdul Kalam Technical University
Matriculation -
J K Public School
Higher Secondary -
Oriental Academy