Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Hobbies and Interests
Projects
Languages
Personal Information
Timeline
AdministrativeAssistant

Bhuvan Misri

Experienced Operations Engineer
Jammu

Summary

Motivated Engineer recognized for strong critical thinking and problem-solving abilities coupled with a successful 2-year track record in the industry. Dedicated to offering innovative solutions to eliminate legacy issues and elevate performance metrics. Diligent creator of innovative workflows and exceptional final products.

Overview

4
4
years of professional experience
1
1
Certification

Work History

L2 Ops Engineer

PnQ Technologies
Pune
05.2022 - Current
  • Provided technical guidance to users on application-related issues, including installation, configuration, upgrades and troubleshooting.
  • Performed root cause analysis for complex production incidents and implemented preventive measures accordingly.
  • Maintained knowledge base articles regarding common issues encountered when using supported applications.
  • Performed quality assurance tests on newly developed or modified software applications prior to release.
  • Resolved escalated tickets related to application support within agreed upon SLAs.
  • Delivered technical support to clients by offering solutions based on specific problems and concerns.
  • Collaborated with internal teams to resolve customer issues and support customer service goals.

Associate Network Engineer

British Telecom (India Operations)
Gurugram
12.2019 - 08.2020
  • E-Recording in FND Department, Procurement, Account Handling, Forecasting, International Clients Handling

Education

B.Tech - Computer Science And Technology

Dr. A. P. J. Abdul Kalam Technical University
Noida
01-2019

Matriculation -

J K Public School

Higher Secondary -

Oriental Academy

Skills

  • Business Development
  • Python
  • Network Planning
  • Procurement
  • Account Handling
  • Account Management
  • MS Excel
  • MS Powerpoint
  • Communication
  • Leadership
  • Critical Thinking
  • Computer Skills
  • Customer Service
  • Decision-Making
  • Task Prioritization
  • Workflow Management
  • Performance Optimization
  • Customer-Oriented
  • Problem-Solving
  • Technical Support
  • Documentation Management
  • Technical Analysis
  • Project Management
  • Technical consulting

Certification

  • Python Training Program
  • Workshop on CyberSecurity
  • Java Training Program
  • Author and Manage Pages using AEM Sites
  • Develop Global Websites in AEM

Languages

  • English, Full Professional Proficiency
  • Hindi, Full Professional Proficiency

Hobbies and Interests

  • Digital Marketing
  • Cyber Security
  • Business Development
  • Sales
  • Marketing
  • Communication

Projects

Healthcare Android Application, Android based application that enables doctor patient interaction and helps patients in various problems. I worked in a team and have created the BMI Calculator.

Languages

English
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2

Personal Information

Operations Engineer

Timeline

L2 Ops Engineer

PnQ Technologies
05.2022 - Current

Associate Network Engineer

British Telecom (India Operations)
12.2019 - 08.2020

B.Tech - Computer Science And Technology

Dr. A. P. J. Abdul Kalam Technical University

Matriculation -

J K Public School

Higher Secondary -

Oriental Academy

Bhuvan MisriExperienced Operations Engineer