Bhuvaneswar Rao
HYDERABAD
Summary
Detail-oriented professional with a solid foundation in loan evaluation and customer service recovery. Known for maintaining accurate records and managing stress effectively to ensure compliance and smooth project execution.
Overview
3
3
years of professional experience
Work History
CRM-Home Loans
Urbanrise
HYDERABAD
10.2022 - Current
- Assisted clients in understanding home loan options and requirements.
- Acted as a single point of contact in CRM for resolving customer queries and addressing concerns related to bookings, documentation, and payments.
- Followed up on outstanding payments in a courteous and professional manner, supporting timely collections in line with construction stages.
- Evaluated loan applications for eligibility and compliance with regulations.
- Streamlined documentation processes for increased efficiency in loan processing.
- Maintained accurate customer records, documentation status, and payment tracking to support smooth project execution and customer satisfaction
Education
B.Tech - Electronics And Instrumentation Engineering
Bhashyam Public School
Guntur04-2022
Skills
- Customer relationship management
- Complaint handling and service recovery
- Loan evaluation
- Stress and priority management in high-pressure environments
- Time management
Accomplishments
đ Consistently delivered exceptional CRM performance, achieving the 36-month target and securing top rank 26 times over a 38-month tenure at Urbanrise.
Timeline
CRM-Home Loans
Urbanrise
10.2022 - Current
B.Tech - Electronics And Instrumentation Engineering
Bhashyam Public School