Bhuwan Manral
Sahibabad,Uttar Pradesh
Summary
Dedicated Citrix Engineer with extensive expertise in Citrix products. Skilled in providing technical support and troubleshooting complex issues. Strong technical problem-solving approach and well-connected within the industry. Able to work autonomously and deliver results. Performance-driven Technical Specialist passionate about enhancing business IT standards and optimizing resources. Excited to leverage 16 years of field experience in a new position with room for advancement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Consultant
HCL Technologies
08.2015 - Current
- Responsible for BAU (day to Day work) activities and troubleshooting the issues related to Citrix EU and infra level
- Responsible for planning, obtaining approvals and implementing changes
- Responsible for ADC firmware upgrade and test with testers after upgrade activity
- Responsible for creating CSR and updating the certificates
- Responsible for finding RCA for P1, P2 tickets and fill in the RCA form with mandatory and necessary details and get the approval from business
- Creating SOPs as needed and continuously updating these for knowledge sharing with team members
- Manage upgrade of Citrix environment for latest release related to cumulative updates
- Documentation management for Run books, build book, and KT Process for fellow team members
- Participating in DR activities
- Working with Client SME, Application team and management to discuss about future enhancements, planning and rolling out Application related updates and deployments as per business requirement
- Mentoring team members in BAU (day to day work) activities such as incident, change, problem management and troubleshooting issues related to Citrix XenApp, XenDesktop environment
- Diagnose and Root cause analysis of Citrix related incidents and Problem records
- Documenting standard operating procedures (SOP) and remediation documents based on technical assessments
- Documented various standard operating procedures to support critical business applications
- Provided technical assistance to all team members during technical exchange meetings
- Citrix Studio 1912 LTSR CU5: Complete responsibility to Manage the Site i.e
- Managing Delivery Groups, Machine Catalogs, Applications, Citrix Policies, Licensing, assigning machines in DG, deleting machines and troubleshooting common environment issues
- Citrix Director 1912 LTSR CU5: Complete responsibility to Monitor the Site i.e
- Monitoring failed user connections, failed machines, Sessions connected, Average logon time and creating reports using Trends feature as and when required
- Provisioning Services 1912 LTSR CU5: Responsible for updating the version of vdisk after build team has worked on STP, Creating and deleting Server and Desktop OS machines, Managing the Target Devices and alerts
- Vmware : Monitoring the Hosts & VMs for CPU, Memory utilization and any alert, Managing the machines in Clusters, Migrating the VMs over clusters, Updating the Machine configurations i.e
- CPU, Memory and hard disks Service-Now: Creating, Documenting and Implementing Infrastructure Change Requests i.e
- Scheduled reboot of Infra Servers (DC, Storefront, PVS), target devices to apply STP, Add/Remove application shortcuts, Changes in GPOs, etc., Responding and resolving the INC, RITM within SLA
- Product Knowledge Cloud: Citrix Cloud, AWS Citrix Provisioning Tools: PVS, MCS, Citrix App Layering Server: Window 2003, 2008, 2012, 2016, 2019 Networking: NetScaler 12.0, 13.0,14.0 Ticketing: Service Now, Remedy Monitoring: Citrix Director, EG Innovation, Splunk, New relic
Team Leader/System Administrator
PC Solutions Pvt Ltd
04.2013 - 07.2015
- Worked on Xenapp Server6.5, publish, unpublished applications and printer driver installation
- Configure License Server, zone properties and join servers in Farm
- Configure Load manager
- Manage the Admin groups and application access groups
- Dealing with access problems, diagnosing, and troubleshooting all incidents related to Citrix issue Sound Knowledge and understanding of Active Directory Expanding existing farm and configuring Zones
- Publishing XenApp server (Desktop, Content, Applications)
- Configuring and assigning load evaluator
- Lotus notes 6.5 installations and configuration at client end
- Setting up of workstations and laptops for new employees; configured systems, ensured network
- Connectivity, and installed and tested hardware and software
- Blackberry activation & Troubleshooting
- Giving remote support to External customer Managing User's mailing on Lotus Notes
- Handling user's calls on Lotus NOTES, Citrix, CDN, and Data scan Online and all banking software
- Using IBM's Manage Now for Call Logging
- Creating and Managing User's ID in AD Domain Environment
- Co-ordination with the client for any server or link related problem Providing Training to new joinee in the team.
Sr. Desktop Support Engineer
PC Solutions Pvt Ltd
07.2010 - 04.2013
- Worked on Xenapp Server6.5, publish, unpublished applications and printer driver installation
- Configure License Server, zone properties and join servers in Farm
- Configure Load manager
- Manage the Admin groups and application access groups
- Dealing with access problems, diagnosing, and troubleshooting all incidents related to Citrix issue Sound Knowledge and understanding of Active Directory Expanding existing farm and configuring Zones
- Publishing XenApp server (Desktop, Content, Applications)
- Configuring and assigning load evaluator
- Lotus notes 6.5 installations and configuration at client end
- Setting up of workstations and laptops for new employees; configured systems, ensured network
- Connectivity, and installed and tested hardware and software
- Blackberry activation & Troubleshooting
- Giving remote support to External customer Managing User's mailing on Lotus Notes
- Handling user's calls on Lotus NOTES, Citrix, CDN, and Data scan Online and all banking software
- Using IBM's Manage Now for Call Logging
- Creating and Managing User's ID in AD Domain Environment
- Co-ordination with the client for any server or link related problem Providing Training to new joinee in the team.
Customer Support Engineer
PC Solutions Pvt Ltd
08.2008 - 07.2010
- Worked on Xenapp Server6.5, publish, unpublished applications and printer driver installation
- Configure License Server, zone properties and join servers in Farm
- Configure Load manager
- Manage the Admin groups and application access groups
- Dealing with access problems, diagnosing, and troubleshooting all incidents related to Citrix issue Sound Knowledge and understanding of Active Directory Expanding existing farm and configuring Zones
- Publishing XenApp server (Desktop, Content, Applications)
- Configuring and assigning load evaluator
- Lotus notes 6.5 installations and configuration at client end
- Setting up of workstations and laptops for new employees; configured systems, ensured network
- Connectivity, and installed and tested hardware and software
- Blackberry activation & Troubleshooting
- Giving remote support to External customer Managing User's mailing on Lotus Notes
- Handling user's calls on Lotus NOTES, Citrix, CDN, and Data scan Online and all banking software
- Using IBM's Manage Now for Call Logging
- Creating and Managing User's ID in AD Domain Environment
- Co-ordination with the client for any server or link related problem Providing Training to new joinee in the team.
Education
Skills
- Citrix, Netscaler, Windows, AWS, Vmware
Certification
- 1Y0-204 Citrix Certified Associate-Virtualization
- 70-290 Managing and Maintaining a Microsoft Windows Server 2003 Environment
- 70-291 Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure
- 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure
- 70-284 Implementing and Managing Microsoft Exchange Server 2003
Personal Information
- Father's Name: Mr. Chandan Singh Manral
- Mother's Name: Mrs. Anita Manral
- Date of Birth: 12/24/1984
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
Learning about new technologies
Timeline
Consultant
HCL Technologies
08.2015 - Current
Team Leader/System Administrator
PC Solutions Pvt Ltd
04.2013 - 07.2015
Sr. Desktop Support Engineer
PC Solutions Pvt Ltd
07.2010 - 04.2013
Customer Support Engineer
PC Solutions Pvt Ltd
08.2008 - 07.2010
Similar Profiles
Srinivasan NandagopalSrinivasan Nandagopal
ETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ LtdETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ Ltd
Pooja SaxenaPooja Saxena
Senior Analyst at HCL Technologies Pvt. Ltd, HCL technologies Pvt LtdSenior Analyst at HCL Technologies Pvt. Ltd, HCL technologies Pvt Ltd
GIRISH KORIGIRISH KORI
Senior Software Test Engineer / Technical Leader at HCL Technologies Ltd. & HCL GMBHSenior Software Test Engineer / Technical Leader at HCL Technologies Ltd. & HCL GMBH
Abhishek KumarAbhishek Kumar
Data Engineer/Technical Lead at HCL Technologies Limited (HCL Tech)Data Engineer/Technical Lead at HCL Technologies Limited (HCL Tech)
Rajat Singh NegiRajat Singh Negi
Associate Staff Engineer at NagarroAssociate Staff Engineer at Nagarro