AbhishekGowd Ramagowni
Hyderabad
Summary
- PMP®-certified Systems Management Consultant with over 13 years of experience in designing, implementing, and optimizing virtualized environments on Citrix, VMware, Azure, and AWS platforms. Proven track record in managing cross-functional teams and leading enterprise migrations that align infrastructure solutions with business goals. Expertise in Citrix products, including XenApp and XenDesktop, with extensive experience in cloud technologies. Strong skills in stakeholder communication and IT operations management, ensuring successful infrastructure transformations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Systems Management Consultant - Virtualization
Optum Global Solutions Pvt.Ltd (United Health Group)
Hyderabad
05.2021 - Current
- Managed health care projects on Citrix and VMware Horizon VDI infrastructure.
- Designed, developed, and deployed applications on Citrix Xendesktop sites.
- Executed migrations of Xendesktop versions 7.x to latest LTSR.
- Coordinated with management teams to align strategies with client vision and mission.
- Liaised with stakeholders for ongoing design optimization that scaled with company growth.
- Implemented warehouse management system software using Chef, Visual Studio, and App-V technologies.
- Integrated CI-CD pipelines with updated Chef cookbook recipes.
- Analyzed architecture requirements for implementation, testing, and deployment.
- Oversaw daily operations and managed team performance in dynamic environments.
- Developed strategic plans to enhance operational efficiencies and service delivery.
- Coordinated cross-departmental projects to align organizational objectives and resources.
- Facilitated team meetings to enhance communication and foster collaboration among staff.
- Streamlined workflow processes to reduce delays and improve service quality.
- Managed budgets and resource allocation for various departmental initiatives effectively.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Developed and implemented strategic plans to achieve company objectives.
- Streamlined communication channels, improving information flow and decision-making speed.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Oversaw daily operations, maintaining efficiency and quality standards.
Technical Lead
Tech Mahindra Pvt.Ltd.
Hyderabad
05.2019 - 05.2021
- Executed migration project from XenApp 6.5 to XenDesktop 7.15 LTSR.
- Provided end-to-end support for application migration from Windows 2008 to Windows 2016 servers.
- Designed solutions for applications based on user requirements and system capacities.
- Created and deployed policies via AppSense to enhance operational efficiency.
- Modified baselines controlling application environments across Citrix shared desktops.
- Prepared and optimized VDA master templates to improve performance for users.
- Monitored health checks of Citrix sites and addressed server performance issues promptly.
- Organized system infrastructure documentation and procedures, reinforcing controls and performance.
- Developed training materials for staff on new tools and processes.
- Identified opportunities for automation and process optimization to improve efficiency across teams.
- Engaged with senior management regularly providing updates on project progress and results achieved.
- Developed and implemented operational plans to ensure the smooth running of technical operations.
- Worked closely with vendors and external partners throughout the lifecycle of projects.
Senior Systems Engineer
CGI Information Systems and Management Consultants Pvt.Ltd.
Bangalore
10.2013 - 05.2019
- Oversaw support for over eight farms and 18 zones in UK and USA regions for leading telecom provider.
- Maintained infrastructure comprising over 2,800 physical servers including HP, IBM, and CISCO equipment.
- Ensured standardized server builds and application installations for optimal performance of Citrix XenApp platforms.
- Managed crisis situations during peak times, effectively addressing issues during product launches and sales events.
- Performed daily health checks, addressed priority incidents, prepared RCA reports, and maintained SLA compliance.
- Collaborated with vendors on problem management tickets to implement lasting solutions for recurring issues.
- Deployed various versions of XenDesktop, ensuring smooth migrations from 7.x to 7.15 LTSR.
- Implemented MCS for Windows 10 images while managing updates for pooled and persistent desktop environments.
Systems Engineer
Network Solutions Pvt.Ltd (An IBM Company)
Bangalore
04.2012 - 10.2013
- Administered Windows 2003/2008 servers and Citrix XenApp 6.5, 6.0, and Presentation Server 4.5.
- Utilized Citrix Troubleshooting Methodology for IMA and data store communication issues.
- Monitored and deployed EdgeSight agents for reporting across Citrix servers.
- Resolved alerts and tickets via Remedy, meeting Service Level Agreements.
- Configured and maintained Citrix farm, including zone creation and server management.
- Performed pre- and post-installation tests for Citrix components and applications.
- Coordinated with IT Architect and customer's IT team to resolve incidents promptly.
- Troubleshot ICA access issues, user logins, printer errors, and SSL problems.
Education
MBA - Business Administration
Jawaharlal Nehru Technological University
AnanthapuramuSkills
- Citrix XenApp and XenDesktop
- Citrix provisioning services
- Windows server administration
- Cloud technologies: Azure and AWS
- VMware Horizon
- Netscaler
- Communication and presentation skills
- Migration and deployments
- Virtualization technologies
- Systems integration
- Project management
- Infrastructure management
- Performance optimization
- Cross-functional collaboration
- Operational efficiency
- Application deployment
Leadership & Project Highlights
· Led enterprise-wide Citrix migrations from XenApp 6.5 to XenDesktop 7.15 LTSR for 10K+ users.
· Managed multi-cloud VDI deployments and integrated infrastructure with Azure and AWS.
· Mentored global teams; implemented SOPs that improved SLA compliance by 30%.
· Coordinated with business stakeholders and vendor partners for timely delivery of infrastructure projects.
· Architected and executed end-to-end deployment strategies, including CAPEX planning and compliance.
Certification
- Project Management Professional - PMP- Certification Number:3973348
- Citrix Certified Associate – Virtualization XenDesktop 7.6 (CCA-V)
- Citrix Certified Administrator for Citrix XenApp 6.5(CCA)
- CCA Networking ( Netscaler 10.0)
- AWS Associate Solutions Architect (AWS-ASA-37599)
- ITIL V3 certified. (ITIL/N074263)
- Azure Solution Architect - Associate
Accomplishments
- Delivered Citrix transformations for multiple large enterprises on time and within budget
- Improved SLA and MTTR metrics through operational process automation
- Recognized for strategic leadership in infrastructure planning and execution
- Experienced in migration activities of Citrix XenApp and XenDesktop solutions from 7.x to 7.15, 7.18 LTSR versions
- Expert in Server Builds and Image management via, PVS and MCS.
- Successfully accomplished Transition of Major Client.
- Accomplished Effort Estimations for Deployment activities.
Timeline
Systems Management Consultant - Virtualization
Optum Global Solutions Pvt.Ltd (United Health Group)
05.2021 - Current
Technical Lead
Tech Mahindra Pvt.Ltd.
05.2019 - 05.2021
Senior Systems Engineer
CGI Information Systems and Management Consultants Pvt.Ltd.
10.2013 - 05.2019
Systems Engineer
Network Solutions Pvt.Ltd (An IBM Company)
04.2012 - 10.2013
MBA - Business Administration
Jawaharlal Nehru Technological University
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