Summary
Overview
Work History
Education
Skills
Certification
Summary Of Experience
Timeline
Generic

Kiran Kumar M S

Bangalore

Summary

To work in a field that challenges my Technical, Analytical and Administrative skills. I would like to expand my skills as a Professional within a progressive companies where expansion to new horizon is the buzz word and which challenges its people and uses state-of-the-art technologies.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Associate, Systems Management (Citrix and AVD)

Kyndryl
Bangalore
03.2021 - Current
  • Deploying new Virtual machine/pool machine and adding to existing host pool.
  • Responsible for all BAU activities for the production support.
  • Good knowledge on Host pool, Workspace, Application groups configuration and management.
  • Experience in Pool machines creation with in Infra.
  • Experience in Patching the image.
  • Knowledge on FS-Logix configuration.
  • Experience on Azure alerts.
  • Operational activities day to day activities for the end user issues.
  • Monthly patching on all Host Pools.
  • Working in a 24/7 project.
  • Planned On-Call shift engineer activity.
  • Experience in Cloud infra-activities.
  • Experience on Storage expansion.
  • Created and tracked change requests in ServiceNow to support smooth IT service updates.

Citrix Administrator

WNS Global Services
Bangalore
01.2017 - 03.2021
  • Maintaining multiple citrix farms including XenApp 6.5/7.15 LTSR, XenDesktop7.15 LTSR, and pvs6.1/7.15 LTSR.
  • Administration and monitoring the health of around 300 citrix servers via Citrix AppCenter console and PowerShell script daily.
  • DDCs and PVS Serves were implemented in three different geographical regions.
  • Monitoring the health of around 1000+ vdi machines via citrix studio and director.
  • Coordinate with End-User Services team to maintain XenDesktop image updates.
  • Upgrade Master image on PVS as per the respective team request and make sure the image is load balanced on all the PVS servers.
  • Performing changes on the server as per Change Management process.
  • Creating Change Requests as per business requirement.
  • Building New Citrix servers according to our Business Requirement.
  • Create and deploy VMs within Hyper-V environment from Scratch, also designed a Hyper-V failover cluster for a business critical application.
  • Management of VMware infrastructure for assigned applications.
  • Guiding the team on all technical aspects and provide training to meet the expectations.
  • Deploy and manage Virtual Desktops, Published Applications and Thin Clients in global office and manufacturing locations.
  • Manage server access rights, policies, and permissions following current standards.
  • User Support on various issues through Service now Tickets.
  • Solving daily users' issues like Drive mapping issue, Printer mapping issue, Application launching issue, Server Hung, Session hung, with the ITIL process.
  • Escalate and handle escalated issues by taking ownership.
  • Install and deploy new VMware machines via standard templates.
  • Monitor storage, ESXi and performance vMotion, storage vMotion.
  • Take snapshot/clone before performing any maintenance.
  • Adding /removing resources (Hard disks/Memory/VCPU) as per requirement.
  • Escalate and handle escalated issues by taking ownership.

Education

B. Com -

Mysore University
Mysore, Karnataka

Skills

  • Administering and supporting Citrix XenApp 45/65/7x, XenDesktop 56, 7x and PVS 61/7x environments
  • Monitor and troubleshoot windows applications on the Citrix Farm servers
  • Work with vendors on problem resolution to include Microsoft, Citrix and application vendors
  • Basic knowledge on SCCM
  • Coordinating with vendors for hardware replacements and other issues globally
  • Ability to manage Incident, Change & Problem Management
  • Work with internal technical teams to identify and documents future system enhancements
  • Good team player with excellent interpersonal skills and self-motive
  • Deploying new Virtual machine/pool machine and adding to existing host pool
  • Responsible for all BAU activities for the production support
  • Good knowledge on Host pool, Workspace, Application groups configuration and management
  • Experience in Pool machines creation within Infra
  • Experience in Patching the image
  • Knowledge on FS-Logix configuration
  • Experience on Azure alerts
  • Operational activities day to day activities for the end user issues
  • Monthly patching on all Host Pools
  • Working in a 24/7 project
  • Planned On-Call shift engineer activity
  • Experience in Cloud infra-activities
  • Experience on Storage expansion
  • Created and tracked change requests in ServiceNow to support smooth IT service updates

Certification

  • CCA (Citrix certified Administrator) on XenApp 6.5
  • CCA-V (Citrix Certified Associate - Virtualization) on XenDesktop 7.6
  • Microsoft Azure Fundamentals (AZ-900)

Summary Of Experience

Overall 6+ Years of experience in Citrix Environment, Windows implementation, operations and maintenance of IT infrastructure which includes implementation, maintenance.

Timeline

Senior Associate, Systems Management (Citrix and AVD)

Kyndryl
03.2021 - Current

Citrix Administrator

WNS Global Services
01.2017 - 03.2021

B. Com -

Mysore University

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Kiran Kumar M S