BIBEK BARKAKATI
Bank Professional
Summary
Seasoned Banking Officer with 12 years of comprehensive experience monitoring operations for correct accounting procedures and overseeing product sales activities. Commended for establishing and maintaining relationships with customers to achieve branch performance goals. Expertise in examining existing accounts for financials and implementing sales activities to meet branch objectives.
Overview
12
12
years of professional experience
18
18
years of post-secondary education
Work History
Deputy Manager
ICICI Bank LTD
07.2019 - Current
- Offering solution that are fair to customer and Fair to Bank Offering 360-degree banking solution that meet needs of customers
- Constantly exploring emerging market opportunities, trends and changing customer preferences
- Build and offer suitable propositions to customers Deliver best in class services to customer Monitor and evaluate industry trends and customer drivers
- Collaborate frequently with internal stakeholders to work towards right solutions and market strategy Generate new leads, identify and contact decision-makers, screen potential business opportunities, select deals in line with strategies, and lead and facilitate pitch logistics
- Develop and implement overarching sales and customer relationship strategy, sales processes and structure Support deal structure and pricing with business value analysis
- Evaluated suppliers to maintain cost controls and improve operations
- Analyzed and reported performance data, translating findings into practical improvement actions
- Built and maintained relationships with new and existing clients while providing high level of expertise
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service
MIS Reporting
Just Dial LTD
03.2013 - 09.2018
- Preparing MIS for South region( Chennai, Coimbatore, and Bangalore) Delivering Process Trainings to fresher
- Maintain attendance and all employee related information Preparing budget vs achievement of branch and also south locations Preparing MIS for all North Regions location wise with all PDCs details and report to South Regional Accountant
- Responsible for Coordinate with all different location’s coordinator for status of deposit & bouncing and received all returns
- Calculation of Net Funds
- Reconciliation all details with MIS & report to south Regional Accountant
- Responsible for Maintaining MIS of billable units on MTD & YTD basis in excel matrix & reporting Reporting weekly / monthly Defects & feedback reports in Excel Matrix
- Reporting MIP file (Monthly Incentives Plan) of all LOBs on MTD & YTD basis to Assistant Manager
- Responsible for client’s complaints and interaction with Ass Manager for better delivery.
Customer service executive
Carl Zeiss LTD.
10.2011 - 02.2013
- Identifying problems, recognizing symptoms, gathering relevant Information systematically considering board range of Issue or factors sound judgment & analytical skills to determine reasonable solutions
- Understand and analyze customer queries
- Interacting with customers for process related clarifications
- Interacting with Assistant Manager & Process consultant and customer to solve unusual conditions encountered on team or floor
- Reporting & managing reports of Hourly & Daily Production details
- Participate and promote organization’s corporate vision, policies and culture
- Maintain office decorum & discipline at all time
- Participating in Quality/ Process Improvement/ Special Projects, Trainings & Cross Trainings
- Ensuring Service Level Agreements & Turnaround Time with business areas are met with highest degree of customer/employee satisfaction.
Education
Bachelor of computer Application (Pass) - Computer And Information Sciences
Alagappa University
Karaikudi, Tamil Nadu 07.2011 - 06.2014
Diploma in computer science (Pass) -
PES Polytechnic
Bengaluru 06.2008 - 06.2011
Senior Secondary (Standard 10th) -
Gurukul Grammar Senior Secondary School
Guwahati 01.1993 - 03.2005
Skills
Expertise in Excel
undefinedAreas Of Exposure
- BANKING
- FINANCE
- MIS REPORTING
- STRATIGIC PLANNING
- SALES
- CUSTOMER RELATIONSHIP SERVICE
Personal Information
Date of Birth: 10/28/89
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Deputy Manager
ICICI Bank LTD
07.2019 - Current
MIS Reporting
Just Dial LTD
03.2013 - 09.2018
Customer service executive
Carl Zeiss LTD.
10.2011 - 02.2013
Bachelor of computer Application (Pass) - Computer And Information Sciences
Alagappa University
07.2011 - 06.2014
Diploma in computer science (Pass) -
PES Polytechnic
06.2008 - 06.2011
Senior Secondary (Standard 10th) -
Gurukul Grammar Senior Secondary School
01.1993 - 03.2005
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