Bibek Bikash Deori
Guwahati
Summary
Dynamic professional with extensive experience at IDBI Bank, excelling in target achievement and customer relationship management. Proven track record in driving campaigns that significantly boosted CASA and TPD targets. Adept at mentoring teams and leveraging financial product knowledge to enhance client satisfaction and business development. Strong problem-solving and leadership skills.
Overview
8
8
years of professional experience
4020
4020
years of post-secondary education
Work History
Regional liabilities and TPD co-ordinator
IDBI bank
Guwahati
05.2025 - Current
- Analyze the CASA book of the region and work strategically to achieve the CASA target
- Analyze and achie the TPD target of the region
- Drive various campaigns for achievement of the region's liability and tpd target
- Handling all the RM's of the region and mentor them to achieve the target with team work
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Relationship Manager
IDBI bank
Sibsagar
05.2023 - 05.2025
- Managed client inquiries and provided timely support for account-related issues.
- Assisted in developing strong client relationships through effective communication.
- Acquisition of New CASA accounts
- Cross sell of TPD(Life insurance, general insurance, Mutual fund)
- Developed strategies to attract new customers while retaining existing ones.
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Acquiring of agri as well as MSME customers
Relationship Manager
IDBI bank
Ahmedabad
11.2017 - 05.2023
- Managed client inquiries and provided timely support for account-related issues.
- Assisted in developing strong client relationships through effective communication.
- Acquisition of new CASA accounts
- Cross sell of TPD products(Life insurance, General Insurance, Mutual Funds)
- Resolving queries of HNI customers
- Developed strategies to attract new customers while retaining existing ones.
Education
Bachelor of Technology - Computer Sceince
ICFAI UNIVERSITY TRIPIRA
Agartala 09.2008 - 05.2013
Kendriya Vidyalaya Jagiroad
JagiroadKendriya Vidyalaya Jagiroad
JagiroadSkills
- Target achievement
- Financial product knowledge
- Customer relationship management
- Market research
- Problem solving
- Team leadership
- Workflow management
- Relationship building
- Multitasking and organization
- Recordkeeping
- Business development
- Problem-solving
- Staff management
- CRM software
- Budget planning
- Verbal and written communication
Languages
Assamese
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Regional liabilities and TPD co-ordinator
IDBI bank
05.2025 - Current
Relationship Manager
IDBI bank
05.2023 - 05.2025
Relationship Manager
IDBI bank
11.2017 - 05.2023
Bachelor of Technology - Computer Sceince
ICFAI UNIVERSITY TRIPIRA
09.2008 - 05.2013
Kendriya Vidyalaya Jagiroad
Kendriya Vidyalaya Jagiroad