BIBIN K MONY

Commendable experience of 17+ years in Managing business with in (INSIDE SALES) Tele sales and Digital sales (Online) overall operations management. Expert in Campaign Management and Data Logic on assignment. Specialized in Sales & customer service- Inside sales / Digital sales / Tele sales /Customer service/Back office/ Training / Quality / End to end business. My forte includes Business management, Revenue assurance, Strategic Management, Operations Management, Relationship Management, Statutory Compliance's, Service Level Adherence, Resource optimization and Strong Interpersonal Skills. Possess proven ability in Target oriented sales, customer focused sales through strong people management and interpersonal skills. Functional competency in process improvement, predictive analysis and activity monitoring. Comprehensive knowledge and understanding of products, software, process and policies. Strong team builder and facilitator, fostering an atmosphere that motivates highly talented professionals to balance high-level skills with maximum productivity

Aspiring for the Senior position within Sector where the skills stated and knowledge gained from my experience are optimally utilized with stimulating work environment, learning opportunities and job compensation as per industrial standards. My Core Competencies include: Positives : Team player – People Management Innovative, Intense thought process, Expert in Innovation / creativity and Idea generation Always positive Good at solution and execution Good at analyzing & cost management Sales/Service Risk Management

Experienced operations professional skilled in optimizing workflows and driving efficiency. Strong focus on team collaboration and achieving measurable results, adaptable to changing needs and environments. Expertise in strategic planning, process improvement, and resource management. Known for reliability and effective leadership in high-pressure situations.

• Rajnish, Singh, Director Of Sales, Sulekha.com, Ahmadabad
• Raj, Chowdry, VP -Business Head, Matrimony.com, Chennai
• Suneesh, Nair, GM-Regional Head, Matrimony.com, Cochin
• Raja, Escon, VP, YES Bank, Chennai
• Pallavi, Anand, AVP, YES Bank, Chennai
• Prem, Kumar, Center Head, Royal Sundaram General Insurance Company, Chennai

• Policybazaar.com, Operations Manager – Regional Head - Karnataka, Managing team with 116 agents, 9 team leaders, 2 A.M and 1 D.M towards achieving the given set of matrices to generate revenue to the company., Manage and drive the team for consistent productivity, thus increase in good profitability., Motivate, implement new ideas to the team to achieve new milestones in organization's achievement., Identify the gaps in the flow of work and commence adequate training to the team., Track, Maintain, present appropriate data to regularize the performance and self-evaluation., Take initiatives to strengthen the team performance, hence the organization's goal., Involve in recruitment process to have good talent acquisition., Analyzing individual and team performance to identify the pain areas and clear the way forward., Initiate face to face interaction with the possible clients to increase the customer relationship and develop new strategies., Equal focus like sales on Issuance part too, by proper need analysis right plan selling.
• Sulekha.com New Media Pvt Ltd, Manager – Regional Head - Karnataka, Managing team with 6 Unit Heads and 2GL's towards achieving the given set of matrices to generate revenue to the company., Manage and drive the team for consistent productivity, thus increase in good profitability., Motivate, implement new ideas to the team to achieve new milestones in organization's achievement., Identify the gaps in the flow of work and commence adequate training to the team., Track, Maintain, present appropriate data to regularize the performance and self-evaluation., Take initiatives to strengthen the team performance, hence the organization's goal., Involve in recruitment process to have good talent acquisition., Analyzing individual and team performance to identify the pain areas and clear the way forward., Initiate face to face interaction with the possible clients to increase the customer relationship and develop new strategies.
• Matrimony.com, Deputy Manager – Regional Head – Fresh acquisition - Karnataka, Managing team with 6 Unit Managers and 3GL's towards achieving the given set of matrices to generate revenue to the company., Manage and drive the team for consistent productivity, thus increase in good profitability., Motivate, Implement new ideas to the team to achieve new milestones in organization's achievement., Identify the gaps in the flow of work and commence adequate training to the team., Track, Maintain, present appropriate data to regularize the performance and self-evaluation., Take initiatives to strengthen the team performance, hence the organization's goal., Involve in recruitment process to have good talent acquisition., Analyzing individual and team performance to identify the pain areas and clear the way forward., Co-ordinate with department to nullify the challenges to hit the target.

• Policybazaar.com Pvt Ltd, Started handling Karnataka Region, got promoted as Senior Manager and added Kerala Region and GCC too Currently. Proven track record of business from 4.5 Crores in April 2023 to 20.46 Crores business in Dec 2025. Got Best Region Award for Growth and issuance %.
• Sulekha.com New Media Pvt Ltd, Pan India's Best Regional Manager Award for Financial year 2018 and 2019, Highest Growth Contributed Region with 53% revenue Growth compared to previous financial Year. Pan India's Best Regional Manager Award for Financial year 2021 and 2022.
• Matrimony.com, Pan India's Best Manager Award for Financial year 2017 and 2018, Highest Growth Contributed Region with 61% revenue Growth compared to previous financial Year. Pan India's Best Manager Award for Financial year 2016 and 2017, Highest Growth Contributed Region with 57% revenue Growth compared to previous financial Year. Best Unit Manager across pan India from 2013-09 to 2016-05 in each and every month. Highest privilege sales productivity in the year of 2014. Selected as Best Unit manager in the year of 2014-2015 for Revenue champion, Attrition Controller, Highest Number of sales (10272 volumes). Again Selected as Best Unit manager in the year of 2015-2016 for Revenue champion, Attrition Controller, Highest Number of sales (11842 volumes).

• Senior Operations Manager, PolicyBazaar.com Pvt. Ltd, 2025-03-01, present
• Operations Manager, PolicyBazaar.com Pvt. Ltd, 2023-03-01, 2025-03-01
• Center Head- Telesales Manager, Club Mahindra, 2022-08-01, 2023-03-01
• Manager, Sulekha.com, 2018-10-01, 2022-08-01
• Deputy Manager, Matrimony.com, 2016-05-01, 2018-10-01
• Unit Manager, Matrimony.com, 2013-05-01, 2016-05-01
• Team leader, Serco Global Solutions, 2012-03-01, 2013-05-01
• Tele sales officer, ICICI Lombard, 2007-07-01, 2012-02-01