Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ravinder Reddy Aleti

Jagitial

Summary

A dynamic mall operations professional with over 18 years of experience managing large-format malls, leisure destinations, and commercial properties across India and the Middle East. Currently leading the operations at M5 E-City Mall, a premium retail destination in Bangalore, with a focus on delivering operational excellence, enhancing customer experience, and ensuring cost-effective management.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Senior Manager – Mall Operations

M5 E-City Mall
Bangalore
10.2025 - Current
  • Company Overview: Currently leading the operations at M5 E-City Mall, a premium retail destination in Bangalore.
  • Managing day-to-day mall operations including housekeeping, security, engineering, landscaping, parking, pest control, and vendor coordination.
  • Ensuring compliance with SOPs, SLAs, and statutory regulations, including health & safety standards, emergency procedures, and fire safety.
  • Overseeing preventive and corrective maintenance for all MEP systems, public areas, and back-of-house operations.
  • Driving tenant operational compliance (shop presentation, trading hours, signage, waste management, etc.) through regular audits.
  • Supporting mall marketing and event teams by providing logistical and operational support for all activations.
  • Managing vendor payments, budgeting, forecasting, and operational cost control.
  • Coordinating with local civic authorities, emergency services, and facility teams to ensure uninterrupted operations.
  • Implementing energy-saving initiatives, sustainability practices, and waste management systems.
  • Handling tenant and customer grievance redressal and ensuring high satisfaction levels.
  • Currently leading the operations at M5 E-City Mall, a premium retail destination in Bangalore.

Manager – Mall Operations

DSL Virtue Mall
Hyderabad
02.2021 - 09.2025
  • Led full-spectrum mall operations and vendor management.
  • Achieved 20% cost savings across vendor services through optimization.
  • Implemented tenant SOPs, house rules, and health & safety protocols.
  • Ensured COVID-compliant operations and deep cleaning drives during lockdown.

Manager – Soft Services

Mall of Travancore
Trivandrum
10.2017 - 01.2021
  • Part of the pre-opening team, overseeing operational readiness.
  • Managed housekeeping, pest control, waste segregation, and landscaping.
  • Introduced effective inventory controls and reduced housekeeping overheads.

Area Manager – Soft Services

Cleanco
Dubai
09.2016 - 09.2017
  • Oversaw soft services for 10+ prestigious sites including Mirdif City Centre, Jumeirah Properties, and Rashid Hospital.
  • Managed client relationships, reporting, and daily operational audits.

Manager – Soft Services & Duty Manager

Farah Experiences LLC
Abu Dhabi
09.2014 - 09.2016
  • Managed operations at Ferrari World Abu Dhabi, Yas Water World, and Cascade Dining.
  • Part of the pre-opening takeover team at Cascade Dining (30+ F&B outlets).
  • Handled tenant coordination, valet, transport, guest experience, and contractor KPI reviews.

Project Manager & Asst. Project Manager

Mall of the Emirates
Dubai
06.2005 - 09.2014
  • Oversaw all mall services including cleaning, security, landscaping, pest control, and traffic flow management.
  • Part of pre-opening team for Mall of the Emirates (2005), Dubai Metro (2009), and Fashion Dome (2010).
  • Led KPI meetings, new staff training, machinery inspections, and vendor coordination.

Education

Bachelor of Science - Computer Science

Osmania University
Hyderabad

Skills

  • BICSc Certified
  • Fire Fighting Training
  • First Aid Training
  • UAE Driving License
  • Proficient in MS Office
  • Proficient in Pazo Software
  • Mall Operations Management
  • Soft Services Leadership
  • Vendor & Contract Management
  • Budgeting & Financial Oversight
  • Health, Safety & Compliance
  • Facility Management
  • Pre-Opening & Transition Management
  • Tenant Coordination & Grievance Handling
  • Cost Optimization & Quality Control
  • Event & Footfall Support Operations

Certification

  • BICSc Certified – British Institute of Cleaning Science
  • Fire Fighting Training – Dubai
  • First Aid Training – Dubai
  • UAE Driving License

Timeline

Senior Manager – Mall Operations

M5 E-City Mall
10.2025 - Current

Manager – Mall Operations

DSL Virtue Mall
02.2021 - 09.2025

Manager – Soft Services

Mall of Travancore
10.2017 - 01.2021

Area Manager – Soft Services

Cleanco
09.2016 - 09.2017

Manager – Soft Services & Duty Manager

Farah Experiences LLC
09.2014 - 09.2016

Project Manager & Asst. Project Manager

Mall of the Emirates
06.2005 - 09.2014

Bachelor of Science - Computer Science

Osmania University

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Ravinder Reddy Aleti