Bidisha Das
Bangalore
Summary
Dynamic HR professional with extensive experience at Accenture, specializing in Workday HCM and talent acquisition. Proven track record in leading AI automation projects and enhancing client engagement. Adept at stakeholder management and training delivery, successfully established a new Case Management Team, significantly improving resolution turnaround and stakeholder satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Workday SME – HR Transformation Project/Analyst, HR Shared Services
Accenture
Bengaluru
12.2023 - Current
- Served as the Workday Subject Matter Expert (SME), leading end-to-end process execution and support across multiple Workday HCM modules, including Personal Data Change, Job Administration, Exit Administration, Data Correction, Leave Management, Position Management, Employee Records Management, and Time & Attendance.
- Conducted fit-gap analysis and aligned system design with global client business needs.
- Point of Contact (POC) for all Center of Excellence (COE) calls and escalations.
- Spearheaded client workshops, requirement gathering, and stakeholder collaboration.
- Collaborated on an AI Automation project to streamline HR case management workflows.
- Created and maintained Standard Operating Procedures (SOPs), Desktop Procedures (DTPs), and knowledge base articles to ensure process consistency and operational efficiency.
- Led training sessions, documentation efforts, and post-go-live support.
- Coordinated UAT and regression testing with cross-functional teams globally.
- Conducted regular audits to ensure data accuracy and compliance.
- Key Achievement: Successfully established a new Case Management Team, leading its formation, training, and operations—significantly improving resolution turnaround and stakeholder satisfaction.
- Provided training sessions for new employees at the SME.
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Customer Support Representative – HR Operations
Accenture
05.2022 - 11.2023
- Managed end-to-end recruitment for US-based roles including sourcing, screening, and onboarding.
- Specialized in talent attraction, assessment, and selection across non-technical roles.
- Worked with advanced applicant tracking systems such as Automated Employment, MyHR, Workday, Loop CRM, and ServiceNow.
- Delivered high-quality customer service and candidate experience.
- Participated in various company-sponsored training programs.
Senior Sales Associate
Major Brands Pvt Ltd
08.2021 - 01.2022
- Oversaw store operations, inventory, sales performance, and visual merchandising.
- Handled staff rostering, training, shift management, and financial transactions.
Clinique Skin Consultant
Estée Lauder Group of Companies
06.2018 - 09.2019
- Achieved sales targets while delivering exceptional customer service.
- Managed inventory and assisted with staff training and administration.
Assistant Spa Manager
O2 Spa Pvt Ltd
05.2017 - 05.2018
- Led operations of the beauty and wellness segment including vendor management and inventory.
- Conducted staff training, performance management, sales planning, and audit compliance.
Guest Service Associate
Courtyard by Marriott Hotel
09.2011 - 06.2012
- Handled guest check-ins, room assignments, and data entry using OPERA PMS.
- Promoted Marriott Rewards Program and maintained financial records of daily transactions.
Education
Bachelor’s - Hotel Management
Asia Pacific Institute of Management
01.2012
Higher Secondary -
Agra Public School
01.2009
Secondary Education -
Aditya Birla Public School
01.2007
Skills
- Talent Acquisition & Recruitment
- HR Operations & Case Management
- Workday HCM
- Client Engagement & Communication
- Stakeholder management
- AI & Process Automation Projects
- ServiceNow
- CRM
- Loop
- Documentation & Testing (UAT, Regression)
- Zendesk
- Training delivery
- Standard operating procedures
- Power BI
- Applicant tracking systems
- ADP
Certification
Social Media Marketing Foundations, LinkedIn
Languages
- English
- Hindi
- Bengali
- Gujarati
Personal Information
Hobbies: Reading Books & Novels, Writing Blogs & Documentaries, Traveling, Makeup Artistry
Timeline
Workday SME – HR Transformation Project/Analyst, HR Shared Services
Accenture
12.2023 - Current
Customer Support Representative – HR Operations
Accenture
05.2022 - 11.2023
Senior Sales Associate
Major Brands Pvt Ltd
08.2021 - 01.2022
Clinique Skin Consultant
Estée Lauder Group of Companies
06.2018 - 09.2019
Assistant Spa Manager
O2 Spa Pvt Ltd
05.2017 - 05.2018
Guest Service Associate
Courtyard by Marriott Hotel
09.2011 - 06.2012
Bachelor’s - Hotel Management
Asia Pacific Institute of Management
Higher Secondary -
Agra Public School
Secondary Education -
Aditya Birla Public School
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