Bidisha Goswami

• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and interpersonal skills.
• Networked with business leaders and executives to identify clientele within local community.
• Managed portfolio of 100 high-valued companies as well as early stage startups.
• Created Customer Support strategy to increase customer retention and generate new business through referrals.
• Alerted Business Development team to opportunities for future sales within clients.
• Operated in self-directed environment with minimal input to solve problems and implement resolutions.

• Built and cultivated relationships with 60 new and existing clients while providing high level of expertise.
• Worked with Business Development and Marketing departments to facilitate communication and deliver personalised solutions to customers.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Managed over 50 meetings with clients per month.
• Retained updated knowledge of market competition and related offerings.
• Fostered customer trust by addressing concerns and needs using targeted problem-solving.
• Achieved main targets and KPI's set by Management leadership.

Represented the face of the company taking end-to-end responsibility of 500 in-house residents from onboarding, induction, events, escalations all the way to exits.

• Raised over 25 lacs in corporate sponsorship funds and individual donations.
• Cultivated impactful social media presence.
• Planned as well as attended events to develop professional network of potential donors.
• Developed and implemented marketing campaigns targeting donors.