Bijitha Benny
Ahmedabad
Summary
Proactive and detail-oriented Solution Manager at ICICI Bank with a strong background in operational management, merchant onboarding, and process optimization. Skilled in enhancing customer relationships and ensuring regulatory compliance while streamlining banking operations for improved efficiency. Proficient in MS Office and Tally Prime with a solid understanding of basic accounting principles. Adept at problem-solving, team coordination, and leveraging technology to drive innovation and service excellence in financial solutions."
Overview
4
4
years of professional experience
Work History
Solution Manager in CMS Merchant Ecosystem (Deputy Manager)
ICICI BANK
03.2021 - Current
- As Deputy Manager at ICICI Bank, I held a pivotal role in overseeing and managing various operational activities within the organization
- This encompassed a range of responsibly aimed at ensuring the smooth and efficient functioning of the bank's operations
- Spearheaded operational management at ICICI Bank, ensuring compliance with protocols and optimizing bank functions
- Executed critical tasks including transaction processing, account management, and customer service, enhancing operational excellence
- Streamlined merchant on boarding, from documentation to terminal ID generation and API integration, ensuring seamless transactions
- Utilized robust administrative and leadership skills to boost organizational efficiency and cultivate a team-oriented environment
- Embraced continuous learning and innovation to stay ahead of industry trends and implement cutting-edge solutions for process improvement
- Managing executives, streamlining daily operations, optimizing workflows, and enhancing productivity through efficient coordination, task prioritization, and proactive problem-solving.
Education
BUSINESS INTELIGENCE Using POWER BI
06-2024
MBA - Finance
Gandhinagar Institute of Technology
AhmedabadBBA -
Shri Chimanbhai Patel Institute of Business Admin
AhmedabadSkills
- Customer Relationship Management
- Sales and Business Development
- Merchant onboarding
- Operational Management
- Team leadership and coordination
- Regulatory compliance
- MS Office proficiency
- Active listening
- Problem Solving
- Customer Service & Communication
Accomplishments
- Completed 2yr as NSS Volunteer (2017-2019)
- Participated in all India Essay Writing event (2016).
- S.B.S Intercollege Management fest 1st in group singing (2018). Participated in 25th Innovation and conference on digital Technologies and Innovation at (AMA) in (2019
- Head Volunteer in CMS VATAVARAN Sabarmati River International Festivals (2016).
- The top performer appreciation in highest QR code achievement in Q3 in regional performance and Pan India top performer in Bizzpay bulk upload in Q3 (2023)
Projects
• Consumer's perception Towards E-Payment Application.
• Summer Internship Project at "A Macro Analysis of Insurance Industry With Special Reference to Life Insurance"
• Multidisciplinary Action Project Report on "A Study of Analysing Buyer Readiness and Its Affecting Factor for Installing Solar Equipment in Gujarat'
Personal Information
Languages
English
First Language
Hindi
Proficient (C2)
C2
Malayalam
Intermediate (B1)
B1
Timeline
Solution Manager in CMS Merchant Ecosystem (Deputy Manager)
ICICI BANK
03.2021 - Current
BUSINESS INTELIGENCE Using POWER BI
MBA - Finance
Gandhinagar Institute of Technology
BBA -
Shri Chimanbhai Patel Institute of Business Admin
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