Sanjeet Upadhyay
Arrah
Summary
Hardworking and passionate job seeker with organizational skills eager to secure entry-level position in any reputed organization and ready to assist team to achieve company's goals.
Overview
3
3
years of professional experience
Work History
Merchant Ecosystem as a Solution Manager.
Icici Bank
01.2024 - Current
- Mentored junior team members, fostering a culture of continuous improvement and professional growth within the organization.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Performed regular competitor analysis to stay informed about industry trends and adjust strategies accordingly.
- Utilized excellent communication skills to resolve customer complaints promptly and professionally.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Senior Branch Relationship Officer
Aditya Birla Capital in HDFC Bank
02.2023 - 07.2023
- Built relationships with customers for long-term business growth, demonstrated products, pitched to customers, and provided better service to maintain good relationships.
Officer
Fino Payments Bank
11.2021 - 01.2023
- Worked in RO office, focused on CASA, maintained reports in Excel, handled account-related issues, resolved complaints, and coordinated with customers and merchants for device-related complaints.
Education
Master Of Business Administration - Marketing And Finance
Sarala Birla University
RanchiBachleor Of Arts - History ( Hons)
Veer Kunwar Singh University
Ara, BhojpurIintermediate - Science Education
High School, Bihiya
Bihiya06.2011
Tenth - Science, Math
High School Bihiya
Bihiya, Bhojpur05.2009
Skills
- Verbal communication
- operation management
- Customer focus
- People management
- Effective listener
- Convincing skills
- Solution management
Languages
English, Hindi
Beginner (A1)
Timeline
Merchant Ecosystem as a Solution Manager.
Icici Bank
01.2024 - Current
Senior Branch Relationship Officer
Aditya Birla Capital in HDFC Bank
02.2023 - 07.2023
Officer
Fino Payments Bank
11.2021 - 01.2023
Master Of Business Administration - Marketing And Finance
Sarala Birla University
Bachleor Of Arts - History ( Hons)
Veer Kunwar Singh University
Iintermediate - Science Education
High School, Bihiya
Tenth - Science, Math
High School Bihiya
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