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Astute and competent professional with 15+ years of experience in project and process design, system implementation, and operations within the BFSI and service industry. Proven expertise in formulating operational processes, setting up processing centres, and implementing compliance & fraud risk policies. Currently serving as Deputy Vice President (DVP) at Airpay Payments Service, with a strong track record of driving business growth, optimizing customer experience, and leading teams to achieve desired results.

 Dynamic leader with extensive experience at IIFL Capital Services Ltd., excelling in strategic planning and process improvement. Proven track record in driving project success and enhancing team performance through effective coaching. Adept at fostering innovation and collaboration, resulting in increased efficiency and client satisfaction. Skilled in project management and team leadership. 

Results-driven sales professional with a successful background at TransUnion India, focusing on enterprise sales and strategic account management. Skilled in crafting go-to-market strategies that enhance revenue through effective negotiation and relationship management. Recognized for significant achievements in client acquisition and market expansion within the BFSI industry.

Accomplished banking professional with over 11 years of experience in financial institutions, corporate and retail customer relationship management, trade finance, sales, and product management within leading Indian private banks. Proven expertise in onboarding and servicing mid-to-large corporate and financial institutions, developing tailored cross-border financing and supply chain solutions, and leading teams to achieve substantial business growth.

Biju Pillai

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