Bilkis Pathan
Summary
To work in an organization where I can grow personally and professionally, which will enable me to contribute my technical and interpersonal skills towards the company's objectives. Accomplished administrator, performer, and executive with the ability to think creatively and organizationally. Skilled in administration and leadership with strong creative and motivational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level [cloud analyst] position. Ready to help the team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
SW/APP/CLOUD TECH SUPPORT ANALYST
ACCENTURE
04.2021 - Current
- Proficient in handling and providing 1st and 2nd Level Technical Support to end-users
- Microsoft Outlook configuration and backup, troubleshooting
- Creation and management of Domain and user accounts, as well as assigning access rights and permission to use internet facility
- Installation of software and Updates from the backend and frontend
- Experience in installation of Windows, configuration, technical troubleshooting, and support operating systems
- I addressed the compliance issue by generating multiple reports detailing non-compliant parameters and taking corrective actions such as reimaging systems with the approved Accenture image to ensure compliance with company policy
- Support on active directory, Compliance issue, Handling INC (Incident) and Requests Tickets
- Provided remote support, remote software, and remote desktop.
- Identified and resolved problems through root cause analysis and research.
- Installed system updates to address vulnerabilities and reduce security issues.
Technical Support Associate
Mphasis
05.2018 - 04.2021
- Proficient in handling escalated calls and providing 1st and 2nd Level Technical Support to end-users
- Microsoft Outlook configuration and backup, troubleshooting
- Installation and Configuration of Network Printers and Scanners and Their Basic Level of troubleshooting
- Creation and management of Domain and user accounts, as well as assigning access rights and permission to use internet facility
- Installation of software and Updates from the backend and frontend
- Experience in installation of Windows, configuration, technical troubleshooting, and support operating systems
- Support on active directory, SCCM Tools, Handling Incidents, and Requests Tickets
- Provided remote support, remote software, and remote desktop.
- Implemented proactive measures to prevent recurring technical problems, reducing support ticket volume.
- Collaborated with team members to develop comprehensive support strategies, enhancing overall service quality.
ISURANCE ADMINISTRATOR
CONCENTRIX
01.2014 - 01.2016
- Played an important role by being a part of the enrollment team for insurance
- High level of understanding business process
- Vital role performed through handling documentation of international customers
- Insurance Extension was handled being a well performed and senior admin
- Part of an important initiative of providing insurance to adopted children.
Education
Post Graduate In Cloud
Manipal University
Karnatak01.2023
Master of Commerce -
Dr Ambedkar College
Pune01.2015
Degree of Graduation In Commerce -
Abeda Inamdar Senior College
Pune01.2013
HSC -
Anjuman-I-Islam college
01.2010
SSC -
Don Bosco school
01.2008
Skills
- Strong Leader
- Interpersonal Skills
- Team player
- Innovative
- Training and Development
- Time Management
- Administrative Skills
- Compliance Analysis
- Team Collaboration and Leadership
- Deadline Adherence
Coursework
- Certified in MS 900
- Certified in Microsoft Azure 104
- Certified in ITIL 4 FOUNDATION
- Achieved 92% in MS -CIT.
- TALLY Courses was completed with good results.
- Typing course with an excellent typing speed was completed.
Personal Information
Date of Birth: 01/28/92
Certification
I am still pursuing my various certifications, such as Python programming language and learning tools such as Tableau, SQL, and Power BI.
Timeline
SW/APP/CLOUD TECH SUPPORT ANALYST
ACCENTURE
04.2021 - Current
Technical Support Associate
Mphasis
05.2018 - 04.2021
ISURANCE ADMINISTRATOR
CONCENTRIX
01.2014 - 01.2016
Post Graduate In Cloud
Manipal University
Master of Commerce -
Dr Ambedkar College
Degree of Graduation In Commerce -
Abeda Inamdar Senior College
HSC -
Anjuman-I-Islam college
SSC -
Don Bosco school
I am still pursuing my various certifications, such as Python programming language and learning tools such as Tableau, SQL, and Power BI.
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