Binit Ranjan
New Delhi
Summary
Experienced Remote Desktop Engineer with a proven track record of providing top-notch support and maintaining IT infrastructure. Adept at troubleshooting and application support. Passionate about enhancing skills to serve the organization effectively. Known for being the best performer and a CSAT champion, with a goal to continually improve and excel in delivering exceptional support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Remote Desktop Engineer
PC Solutions Pvt. Ltd
09.2022 - 02.2024
- Company Overview: Client company was- AmEx
- As a Remote Desktop Engineer at pc solutions, I am responsible for providing remote technical support and troubleshooting for desktop systems and software applications
- Successfully resolved hardware and software issues for remote users, ensuring minimal downtime and high customer satisfaction
- Utilized my strong problem-solving skills to diagnose and troubleshoot technical issues, ensuring efficient and effective resolution
- Collaborated with cross-functional teams to implement and maintain remote desktop solutions and support services
- Effectively communicated technical solutions to end-users, ensuring clarity and understanding of troubleshooting steps
- Consistently achieved high C-SAT scores and recognized as a top performer for my exceptional customer service and technical support
- Ticket handling on Service Now
- Network and local Printer installation
- Follow-up impacted users and provide assistance
- Raising and revoking access from sailpoint IIQ portal
- Client company was- AmEx
Desktop Support Engineer
IDTS Pvt. Ltd
06.2021 - 09.2022
- As a desktop support engineer, my roles and responsibilities were to perform regular system updates and upgrades to ensure security and compatibility with new applications
- Installed and configured hardware and software
- Network and local Printer configuration
- Network connectivity troubleshooting
Junior Technical Officer
ECIL
11.2018 - 05.2020
- Troubleshot technical issues and provided on-site technical support
- Trained and mentored junior technicians to improve technical support capabilities
- Managed 200+ CCTV Cameras and server room
- Did First level checking of EVM and VVPAT and provided technical support during elections
- Inspected installed security systems in various district courts of UP
Education
B.Tech -
Northern India Engineering College
06.2016
Intermediate -
CM Science College
05.2011
Matriculation -
SKS High School
03.2009
Skills
- Office 365
- Windows OS
- MacOS
- Linux
- Basic understanding of sailpoint IIQ
- VDI
- Basic understanding of AWS cloud
- VPN and network related troubleshooting
- Basic understanding of ITIL guideline
- Basic understanding of OKTA MFA
- Working knowledge of ServiceNow ticketing tool
- Working knowledge of Bomgar remote access application
Certification
- Certified Nexthink Associate, Learned about how to perform troubleshooting remotely with the help of Nexthink tool.
- Linux fundamentals, Completed this certificate from Coursera where I learned about fundamentals of Linux.
Accomplishments
- Performer of the month, 01/01/23
- Shining star of Q1, 03/31/23
- C-SAT champion of Q3, 09/30/23
Languages
English
Hindi
Timeline
Remote Desktop Engineer
PC Solutions Pvt. Ltd
09.2022 - 02.2024
Desktop Support Engineer
IDTS Pvt. Ltd
06.2021 - 09.2022
Junior Technical Officer
ECIL
11.2018 - 05.2020
Intermediate -
CM Science College
Matriculation -
SKS High School
B.Tech -
Northern India Engineering College
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