Binit Ranjan
IT Consultant
Kolkata,WB
Summary
Product Owner with a strong background in Agile Project Management and IT Process Automation. Proven experience in delivering enterprise applications, including DMS, web-based DMS, and Sales Force Automation (SFA) solutions. Skilled in managing Agile lifecycles, defining product vision, prioritizing backlogs, and facilitating sprint ceremonies. Experienced in workshops, user training, UAT, and post-launch support. Adept at bridging business and technology to deliver scalable solutions. Focused on continuous improvement, product innovation, and aligning with strategic business goals. Combines technical expertise with software sales to drive product success and organizational growth.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Sr. Associate IT Consultant
ITC InfoTech India Limited
03.2016 - Current
- Led a team of 4 consultants in the successful implementation of distributor billing solutions for ITC Ltd., using Agile methodologies to ensure iterative delivery and continuous feedback.
- Directed the migration of legacy billing systems to web-based DMS (Accenture NewsPage DMS Enterprise) and SFA (Accenture NewsPage SFA Enterprise), ensuring a seamless transition aligned with Agile release cycles.
- Rolled out VAJRA mobility solutions for sales teams across Android and Windows platforms in both urban and rural markets.
- Oversaw deployment of Forum Micro-ERP for FMCG and cigarette distributors, driving operational efficiency.
- Managed project delivery lifecycle including rollout coordination, user acceptance testing (UAT), functional documentation, and backlog grooming to ensure product readiness and quality.
- Facilitated end-user and vendor training through classroom and virtual sessions, boosting adoption and usability.
- Facilitated collaboration among internal teams, third-party support vendors (TCS, Sify Corp), and business stakeholders to drive project alignment and transparency.
- Engaged with Accenture for L3 support and escalations, ensuring rapid issue resolution within Agile support frameworks.
- Monitored SLA compliance and vendor performance, conducting regular stand-ups and reviews to promote continuous improvement.
- Managed a 40+ member helpdesk team and utilized platforms such as OTRS, IFIX, ServiceNow, and Gyanni-Chatbot to track issues and optimize incident resolution workflows.
- Notable Projects:
- Forum: Inventory management software for distribution networks that automates purchase orders, reduces inventory, cuts costs, and enhances supply chain efficiency.
- Vajra: IT process automation for field force in Cigarette and FMCG, offering real-time market data on sales, productivity, and returns.
- M-Astra: Android-based mobility solution for ITC Sales & Marketing staff, providing real-time sales and market data for field staff across different regions.
- WEB DMS: A back-office application for consumer goods companies, enabling warehouse, inventory, order-to-cash processing, and promotional management.
- Sales Force Automation (SFA): Enterprise application to manage sales operations, including order taking, returns, collections, and salesperson routing.
Business Development Manager
RankJunction Pvt. Ltd
06.2014 - 03.2016
- Identified new markets, partnerships, and product opportunities to drive business growth.
- Built a strong prospect network and scheduled meetings to generate new leads.
- Supported sales via calls and online demos to showcase product value.
- Ensured client satisfaction by keeping software functional, updated, and supported.
- Assessed customer needs and market trends to suggest product improvements.
- Managed sales teams and collaborated across departments to boost growth.
Sr. Sales Executive
SuryAditya Technologies Pvt Ltd.
12.2013 - 05.2014
Education
BACHELOR OF ENGINEERING - Information Technology
Priyadarshini College Of Engineering
Nagpur, MAHARASHTRA 01.2008 - 1 2012
H.S.S.C - undefined
Gurukul Vidya Mandir
MATHURAS.S.C - undefined
DAV BSEB
PATNASkills
IT Process Automation
Workflow Automation
Process Optimization
Integration
IT Support
Solution Delivery
Functional Testing
Client Relations
Interpersonal Skills
Agile Project Management
Project Plan & Rollout
Vendor Management
Planning
Execution
UAT
Rollout Strategy
Cross-functional Team Leadership
SLA Validation
Performance Management
Reporting
Data Analysis
Root Cause Analysis
MS Office
EXCEL
Basic of SQL
Issue Diagnosis
Helpdesk Support
End-User Training
Functional Specifications
Training Materials
Requirement Gathering
Master Trainer
User Training & Knowledge Sharing
Certification
Agile Project Management Certification, https://alison.com/certification/check/73ca40aa59
Accomplishments
- Nominated for 'Most Valuable Consultant of the Year' (2017).
- Received Spot Awards for successful implementation of Market Sync feature (2018).
- Nominated for 'Best Trouble-Shooter' (2020).
- Awarded for 'Ace attendance, punctuality, and regularity' (2023).
- Honoured with the 'Club of Honor' for contribution to 'The Extra Mile - Org Impact Team' (2024).
Personal Information
- Date of Birth: 01/23/90
- Gender: Male
- Marital Status: Married
Growth Path
- IT Executive, ISA, 03/2016
- Associate IT Consultant, IS1, 2017-18
- Sr. Associate IT Consultant, IS2, 2021-22
Timeline
Sr. Associate IT Consultant
ITC InfoTech India Limited
03.2016 - Current
Business Development Manager
RankJunction Pvt. Ltd
06.2014 - 03.2016
Sr. Sales Executive
SuryAditya Technologies Pvt Ltd.
12.2013 - 05.2014
BACHELOR OF ENGINEERING - Information Technology
Priyadarshini College Of Engineering
01.2008 - 1 2012
H.S.S.C - undefined
Gurukul Vidya Mandir
S.S.C - undefined
DAV BSEB