Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Binita Kundu

Bangalore

Summary

A dedicated and focused project management specialist with 10+ years of experience excelling at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Flexible, detail-oriented, and adaptive team player with expertise in equipment operation, staff training and development, customer service, and process improvements. Well-versed in mentoring and guiding associates to exceed client and stakeholder expectations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Project Lead

Accenture Technologies
Bangalore
12.2022 - Current
  • Guided project to increase activation from 50 to 300 in 4 months resulting in £XM revenue impact, delivering substantial financial gains for the business.
  • Utilized Six Sigma methodologies to streamline operations and enhance process quality.
  • Conduct in-depth analyses (when required), including data collection, data analyses, and synthesis of data to generate key insights for projects or Lean deployment strategies.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.

Senior Project Specialist

Cognizant Technology Solutions India Private Limited
03.2020 - 04.2022
  • Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
  • Work with other program managers to identify risks and opportunities, and utilize bandwidth across multiple projects within the department.
  • Drove continuous improvement of the project delivery process by providing strong leadership.
  • Created detailed documentation of process flows and system configurations.

Quality Lead

HCL Technologies
04.2018 - 09.2019
  • Conducted quality control inspections and audits to ensure compliance with established standards.
  • Monitored product performance against customer specifications and standards, ensuring that all products met the required standards.
  • Identified root causes for defects by analyzing statistical data from test results, customer feedback and other sources.

Senior Process Executive

Cognizant Technology Solutions India Private Limited
04.2016 - 04.2018
  • Developed and implemented multi-channel digital marketing strategies.
  • Assisted in the development of online advertising campaigns to generate leads and increase brand awareness.
  • Collaborated with design teams to create visually appealing graphics for websites and social media posts.

Senior Process Executive

British Telecom E-Service
11.2014 - 01.2016
  • Managed call flow and responded to the technical support needs of customers.

Process Executive

Wipro BPO
08.2013 - 09.2014
  • Provided accurate information about products and services to customers.

Education

Bachelor of Commerce - Business Management

Guwahati Commerce College
Guwahati

Skills

  • Automation
  • Customer Service
  • Risk & Compliance
  • Trust & Safety
  • Business Strategy
  • Data Analysis
  • Leadership
  • Project Management
  • Stakeholder management
  • Project Documentation

Certification

  • Six Sigma - Green belt
  • Agile Project management
  • Jira - Project Management

Timeline

Project Lead

Accenture Technologies
12.2022 - Current

Senior Project Specialist

Cognizant Technology Solutions India Private Limited
03.2020 - 04.2022

Quality Lead

HCL Technologies
04.2018 - 09.2019

Senior Process Executive

Cognizant Technology Solutions India Private Limited
04.2016 - 04.2018

Senior Process Executive

British Telecom E-Service
11.2014 - 01.2016

Process Executive

Wipro BPO
08.2013 - 09.2014

Bachelor of Commerce - Business Management

Guwahati Commerce College

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Binita Kundu