BINITA RAI
Mumbai
Summary
Results-driven professional in sales management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.
Overview
10
10
years of professional experience
Work History
Sales Manager Institutional Business
LIC Mutual Fund
Mumbai
09.2024 - Current
Sales Manager Institutional Business
LIC Mutual Fund
Kolkata
08.2022 - Current
- Monitor sales performance and provide regular reports to senior management
- Prepare and deliver presentations to clients and internal stakeholders
- Identify new business opportunities and develop plans to expand market share
- Build and maintain relationships with key decision makers in institutional clients
- Stay up-to-date with industry trends and best practices in service management
- Develop and manage service budgets and financial reports
- Ensure customer satisfaction by maintaining high service standards
- Develop and implement service policies and procedures
- Meet sales targets and performance metrics set by the organization
- Cross-sell banking products and services to existing clients to increase revenue and deepen customer relationships
- Client servicing
Service Manager
Indusind Bank
Kolkata
08.2019 - 08.2022
- Implemented customer feedback mechanisms to gather insights and improve service offerings.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Coordinated with sales and marketing teams to develop service offers and promotions.
- Resolved customer complaints in a timely manner.
Value Banker
ICICI Banker
Kolkata
04.2015 - 08.2022
- Completed documentation for new accounts in alignment with bank policies and procedures.
- Prepared official checks for customer and internal bank needs.
- Reported daily averages and shortages to operations department.
- Resolved problems or discrepancies concerning customers' accounts.
- Tracked sales goals set by the branch manager and implemented plans accordingly.
Education
Post Graduation -
Indian Institute of Finance, Banking and Insurance
Kolkata, India04.2015
Graduation -
SKM University
Deoghar, Jharkhand, India06.2013
Higher Secondary - CBSE
DAV Public School
Urjanagar, Jharkhand, India06.2009
Skills
- Banking regulations
- Compliance requirements
- Crossselling
- Upselling
- Financial products
- Sales
- Business development
Languages
- English
- Hindi
- Bengali
Timeline
Sales Manager Institutional Business
LIC Mutual Fund
09.2024 - Current
Sales Manager Institutional Business
LIC Mutual Fund
08.2022 - Current
Service Manager
Indusind Bank
08.2019 - 08.2022
Value Banker
ICICI Banker
04.2015 - 08.2022
Post Graduation -
Indian Institute of Finance, Banking and Insurance
Graduation -
SKM University
Higher Secondary - CBSE
DAV Public School