Summary
Overview
Work History
Education
Skills
Timeline
Generic

Binne Ebenezer

Senior Process Associate
THIRUVANANTHAPURAM,KERALA

Summary

Senior Process Associate seasoned in coordinating and implementing business process improvement while enhancing effectiveness and efficiency in support of business goals.

Overview

5
5
Languages
7
7
years of post-secondary education
11
11
years of professional experience

Work History

Senior Process Associate

ESC Utility Services Private Limited
THIRUVANANTHAPURAM, KERALA
02.2016 - Current

· Digitalization for the leading power sector companies in Germany.

· Digitalization for the Motor Insurance – Change of Insurer

· Web-based research on market data capturing.

· Case-closing process handling in SAP IS-U

Senior Customer Service Assistant

Mid-Counties Co-operative Foods and Services
London, United Kingdom
07.2013 - 05.2014

• Provide excellent customer service to all the customers at all times.

• Ensure that the prices are updated regularly in the system.

• Greet and inform the customer about various promotions.

• Count the float for till prior to opening to ensure accurate accounting.

• Follow the close down procedures for the designated till at the end of the shift.

Customer Service Assistant

Hylands Service
London, United Kingdom
06.2012 - 03.2014

• Provide excellent customer service to all the customers at all times.

• Ensure that the prices are updated regularly in the system.

• Greet and inform the customer about various promotions.

• Count the float for till prior to opening to ensure accurate accounting.

• Follow the close down procedures for the designated till at the end of the shift.

Senior Financial Associate

RR Donnelley Indian Outsource Private Ltd
THIRUVANANTHAPURAM, KERALA
06.2008 - 11.2010

• Insurance underwriting for the leading insurance wholesaler and retirement solutions provider in the United States. In the same process wherein joined.

• Providing support for the Data Management Team of the client – back office work of insurance underwriting.

• Explicit reporting to client for process.

• Guide new staff in processes and procedures as positive role model to ensure they meet operating standards and enhance the skills of the group.

• Regular review of individual tasks in relation to timescales.

• Contribute to the overall running of the division by achieving business target.

Customer Service Executive

AFL Private Ltd
THIRUVANANTHAPURAM, KERALA
10.2007 - 05.2008

· Customer service.

· Petty cash handling.

· Data entry of airway bills into the system.

Accounts Assistant

Mannam Memorial National Club
THIRUVANANTHAPURAM, KERALA
10.2007 - 05.2008

· Prepare day book, cash book and petty cash handling.

Education

MBA - Finance

University of Gloucestershire
United Kingdom
01.2011 - 12.2011

M.Com - Finance

University of Kerlaa
Thiruvananthapuram
06.2002 - 06.2005

B.Com - Commerce

University of Kerala
Thiruvananthapuram
06.1999 - 03.2002

Skills

    MS Excel

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Timeline

Senior Process Associate

ESC Utility Services Private Limited
02.2016 - Current

Senior Customer Service Assistant

Mid-Counties Co-operative Foods and Services
07.2013 - 05.2014

Customer Service Assistant

Hylands Service
06.2012 - 03.2014

MBA - Finance

University of Gloucestershire
01.2011 - 12.2011

Senior Financial Associate

RR Donnelley Indian Outsource Private Ltd
06.2008 - 11.2010

Customer Service Executive

AFL Private Ltd
10.2007 - 05.2008

Accounts Assistant

Mannam Memorial National Club
10.2007 - 05.2008

M.Com - Finance

University of Kerlaa
06.2002 - 06.2005

B.Com - Commerce

University of Kerala
06.1999 - 03.2002
Binne EbenezerSenior Process Associate