Binoy Raj
Bangalore
Summary
To be a part of an esteemed organization and a team that works dynamically towards the goal of the organization and to deliver the best efforts for the challenging needs of the environment by being resourceful, innovative, and flexible.
Overview
11
11
years of professional experience
Work History
Presales Executive
Nobroker Technology Solutions Pvt Ltd
03.2022 - 02.2024
- Responsible for Pre-Sales lead generation through cold calling.
- Converting the leads by getting the floor plan and making customers to visit our site or making the customers to join online meeting through zoom call or google meet.
- Arranging the site visit as per customer's convenient time for interiors and renovation requirements.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Built and maintained courteous and effective working relationships.
Presales Executive
Sobha Limited
06.2020 - 03.2022
- Responsible for Pre-sales lead generation across multiple projects.
- Converting the leads by making the customers to visit our site and have a one on one meeting with our project managers to have a better understanding on the project.
- Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency.
- Actively listened to customers to fully understand requests and address concerns.
- Responsible for Pre-Sales lead generation through cold calling.
Customer Service Representative
Cogent E Services Pvt Ltd
02.2020 - 05.2020
- Handling customer queries and escalations through chat and email
- Maximized customer satisfaction by resolving service issues promptly.
- Assisted customers with product-related questions, feedback and complaints.
- Built rapport with customers through courteous and professional communications.
- Addressed customer service enquires quickly and accurately.
Customer Service Representative
Aegis BPO Pvt Ltd
02.2017 - 02.2020
- Handling the customer queries by escalating the concerns to the managers and providing solutions on call.
- Handling inbound and outbound calls.
- Responsible for data validation of customers
- Responsible for data validation of customers queries in the dashboard.
- Followed scripts and processes to uphold brand standards.
Warehouse In-charge and Fabric Accountant
Home Fabrics Pvt Ltd
01.2015 - 02.2017
- Maintaining day-today operations in Warehouse.
- Responsible for inventory accounts.
- Responsible for clearing the invoices and sent to accounts team for making the payment.
- Responsible for creating the packing slips for exporting purpose to other countries.
- Responsible for maintaining stock inventory report every month.
Billing Assistant
Roadstar Express Pvt Ltd
10.2012 - 01.2015
- Responsible for clearing the invoices..
- Responsible for entering the day-today operations in Tally.
Education
Bachelor of Commerce - Accounting
Community of Commerce And Management Studies
Bangalore, India 04.2001 -
Accomplishments
- Best Performer of the year of 2017 and 2019.
- Overall Performer of the year of 2019
- Rising Star of the year of 2022.
Timeline
Presales Executive
Nobroker Technology Solutions Pvt Ltd
03.2022 - 02.2024
Presales Executive
Sobha Limited
06.2020 - 03.2022
Customer Service Representative
Cogent E Services Pvt Ltd
02.2020 - 05.2020
Customer Service Representative
Aegis BPO Pvt Ltd
02.2017 - 02.2020
Warehouse In-charge and Fabric Accountant
Home Fabrics Pvt Ltd
01.2015 - 02.2017
Billing Assistant
Roadstar Express Pvt Ltd
10.2012 - 01.2015
Bachelor of Commerce - Accounting
Community of Commerce And Management Studies
04.2001 -
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