Bipin Chandran
Chalakudy
Summary
Dedicated Monitoring Engineer and IT Operations Specialist with 7 years of experience in event monitoring, alert management, and system performance optimization using IBM Netcool Omnibus and ITM. Skilled in identifying and resolving infrastructure issues proactively to ensure maximum system uptime and operational efficiency. Known for strong analytical abilities, teamwork, and a commitment to continuous learning and process improvement. Demonstrated success in collaborating across technical and business teams to deliver reliable, high-impact IT operations solutions.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Senior Associate II
Kyndryl Solutions Pvt. Ltd
Bengaluru (Remote)
2025 - Current
- Serve as Netcool Specialist, performing Fix Pack installations, RCP updates, certificate renewals, and component upgrades to maintain a secure and optimized monitoring environment.
- Manage event monitoring and integration of diverse applications into the Netcool Suite, ensuring comprehensive visibility and timely alerting.
- Collaborate with vendors and internal teams to onboard and configure new devices and applications for proactive monitoring coverage.
- Continuously analyze and optimize rule files and event correlation logic to reduce false positives and enhance operational efficiency.
- Installed and configured ITM application and infrastructure agents across end-user servers, enabling accurate event data collection and seamless alert generation.
- Diagnosed and resolved ITM agent-related issues, including data collection failures, offline agents, and communication errors, improving system reliability and monitoring accuracy.
- Contributed to process improvements by documenting recurring issues, recommending automation opportunities, and streamlining monitoring workflows.
- Responsibility by leading the team on migration activities.
- Working with team members on uplifting each team members by sharing knowledge.
- Coordinating governance call.
- Delegate tasks and manage vendors appropriately.
- Identify the project risk and take necessary action to rectify.
- Using KPI indicators measure the health checkup status of servers.
Solution Integrator
Ericsson
Bengaluru
06.2023 - 09.2023
- Coordinated with multiple vendors to incorporate and monitor new devices across the network, enhancing system reliability and coverage.
- Directed and managed migration activities for Netcool systems, ensuring minimal downtime and data integrity.
- Facilitated governance calls and collaboration sessions to align project goals and resolve operational challenges effectively.
- Utilized KPI indicators to perform health checks and proactively address server performance issues, enhancing system uptime.
- Collaborated cross-functionally with IT and vendor teams to troubleshoot and resolve complex issues related to Netcool component deployments.
Technology Analyst
Infosys
Trivandrum
12.2017 - 05.2022
- Developed Billing section of Vodafone related to future TV concept using html, Java script and Perl script for developing the code.
- Mysql is the language used to fetch the data from the database management system.
- Develop test cases to check whether the code is running in all the cases.
Telstra
- Coordinate with clients and procure the requirements.
- Coordinated efforts to manage different vendors to release the updated version.
- Netcool Omnibus is the application used in this Project.
- In this Project we focused on deployment of new devices into the network and customize the alarm generated by the device under fault condition.
- Analyzing the list of alarms can be generated from the device and include the relevant logic-in rules file to handle those scenarios. Linux Scripting uses for automating purpose.
- Performing Root cause analysis for those alarms and find the real fault condition.
- Configuring different components of Netcool Omnibus like Gateway, Probe and so on.
- Eventlist and WebGui is the application used to monitor the alarms.
- Develop the test cases and performing System integrated testing on the developed logics.
- Troubleshooting the issues while performing the SIT.
- Managed event management and integrated multiple applications with the Netcool Suite to enhance monitoring capabilities.
- Monitored alert systems, optimized rules files for accuracy, and conducted root cause analysis to resolve device faults efficiently.
- Led team knowledge-sharing sessions to enhance technical skills and foster collaboration among team members.
Education
B.Tech. - Electronics and Communication
MG University
Cochin01.2013
Executive MBA - undefined
Christ University
Bengaluru01.2022
M.Tech. - Communication Systems
SRM University
Chennai01.2016
Skills
- Netcool Specialist
- Event Management
- Team Leadership
- Rule Optimization
- KPI Monitoring
- Python language
- Shell Scripting
- RDBMS
- Linux Admin
- Azure Cloud
- AWS Cloud
- Tableau
Certification
Microsoft Azure Cloud AZ - 900 2023
- Demonstrated proficiency in Microsoft Azure fundamentals, including cloud concepts, core services, security, and privacy with Azure AZ-900 certification.
Certified Scrum Master Aug 2025
- Certified Scrum Master certification highlights ability to lead cross-functional teams and drive collaborative problem-solving.
- Certified Scrum Master enables effective facilitation of Scrum ceremonies such as sprint planning, reviews, and retrospectives.
AWS Certified Cloud Practitioner
- Certified understanding of AWS shared responsibility model essential for compliance and security in cloud deployments.
- Validated foundational knowledge of AWS Cloud concepts and services relevant to enterprise infrastructure management.
ServiceNow Administration Fundamentals On Demand
- Validated understanding of ServiceNow Portal configurations and customizations
- Demonstrated proficiency in ServiceNow Incident, Problem, and Change Management modules
- Applied knowledge of ServiceNow CMDB to maintain and manage configuration data
- Experienced in managing user roles, groups, and access controls within ServiceNow
Languages
English
Hindi
Courses
Microsoft Certified: Azure Administrator (AZ-104) | Present
- Implemented Azure AD–based identity and access management to strengthen security and compliance.
- Deployed and managed Azure infrastructure services including VMs, storage accounts, and virtual networks.
AWS Certified Developer | Present
- Designed and maintained AWS CloudFormation templates for Infrastructure as Code (IaC), ensuring consistent, automated deployments.
Management & Analytics Courses | 2022
- Decision Management: Data analysis, probability, hypothesis testing, and regression for data-driven decision-making.
- Project Management: Project lifecycle, risk assessment, budgeting, scheduling, and stakeholder management.
- Leadership: Business and future leadership principles, strategic leadership practices.
- Business Analytics: Data warehousing, visualization (Tableau), and data mining techniques.
- Customer Relationship Management: Customer acquisition, retention, experience management, and automation (marketing/sales/service).
- Corporate Strategy & Communication: Strategic management, effective business communication, and organizational planning.
- Finance & Research: GST, income tax, financial management, and statistical analysis using SPSS
Disclaimer
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Timeline
Solution Integrator
Ericsson
06.2023 - 09.2023
Technology Analyst
Infosys
12.2017 - 05.2022
Telstra
Executive MBA - undefined
Christ University
M.Tech. - Communication Systems
SRM University
Senior Associate II
Kyndryl Solutions Pvt. Ltd
2025 - Current
B.Tech. - Electronics and Communication
MG University