Sai Teja Surabhi
Mainframe Batch operator | Mainframe Specialist
Rajanna Sircilla
Summary
Experienced Mainframe Batch Operator with a strong track record of efficiently managing mainframe systems, batch job execution and troubleshooting, honing skills in OPC Tool and JCL for 5 years. Excelled in cross-functional collaboration and problem solving, enhancing service quality and customer satisfaction. Demonstrates exceptional communication skills and a commitment to continuous learning and improvement.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Senior Associate II
Kyndryl Solutions Private Limited
09.2022 - Current
- Experienced in monitoring, scheduling, and troubleshooting batch jobs with complex setups to minimize system downtime and run ADHOC requests with user requirements using the TWS/OPC tool for 2 Goldman Sachs Clients.
- Proactively investigate and resolve known and unknown job errors, Incidents, alerts, and file delays within the SLA according to prescribed procedures to maintain service quality and customer satisfaction by solving around 300 service requests and 2000 incidents yearly.
- Collaborate with cross-functional teams like CICS, DB2, DASD, RACF, and the Performance team for weekend Changes, Implementations, and NetView alerts. Responsible for bringing these teams together whenever there is an issue on a 24/7 Zoom call.
- Perform pre-IPL and post-IPL process. Also experienced with transmission protocols like FTP, NDM/ConnectDirect, XCOM, and z/OS environments like JCL, JES2, ISPF, Utilities, and NetView.
- Ensure the availability of Online regions as per the pre-defined SLAs. Responsible for sending health check reports to clients and monitoring critical checklist batch jobs during the shift.
- Attend Weekend changes CAB meetings, Standup, Turnover, Project status calls, and Technical deep dive sessions. Responsible for taking care of weekend activities, Month end/Year-end processing, Daily Critical Batches, and making sure client reports are generated without delays.
Associate Consultant, Technology
Capgemini Technology Services India Limited
07.2019 - 09.2022
- Monitored Production Parallel Sysplex LPARs and Test LPARs using the Tivoli Workload scheduler (TWS). Provided tire-1 software support for the mainframe complexes.
- Performed monitoring, scheduling, and restarting of all production and test batch processing jobs using the OPC tool. Run ADHOC jobs for Germany and Belgium Insurance Clients through TWS.
- Determine the severity of batch job abends and send a notification to the documented on-call support application teams if necessary.
- Performed a complete handover and takeover of a shift with a shift handover report. Ensured that all requests and incidents from users for assistance were handled promptly and effectively via email, phone, and ticketing tool (ServiceNow) within the defined SLA.
- Responsible for monitoring Release, Refresh, Dry run, DRT, Weekly backup, and Year-end activities.
- Excellent Communication skills and willingness to learn new technologies. Helped Cloud Infrastructure Academy in training freshers for 12 months.
Education
Bachelor of Technology - Electronics And Communication Engineering
Vardhaman College of Engineering
Hyderabad, Telangana 08.2015 - 05.2019
Skills
TWS OPC TOOL
ServiceNow
ISPF
JCL
COBOL
Accomplishments
- SPOT Award by Capgemini Cloud infrastructure.
- Received many client appreciation mails form Goldman Sachs client for performing exceptionally well with service delivery.
Certification
AI at Kyndryl – Mainframe Modernization Badge
Timeline
AI at Kyndryl – Mainframe Modernization Badge
01-2025
10 Interskill – Mainframe Operator and Specialist badges.
12-2023
Senior Associate II
Kyndryl Solutions Private Limited
09.2022 - Current
ITIL 4 Foundation
11-2019
Associate Consultant, Technology
Capgemini Technology Services India Limited
07.2019 - 09.2022
Bachelor of Technology - Electronics And Communication Engineering
Vardhaman College of Engineering
08.2015 - 05.2019
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