Birju Gayary
GUWAHATI
Summary
Dynamic Banking Professional with a proven track record in enhancing customer relationships and driving financial growth. Expertise in implementing effective client investment strategies at State Bank of India and ICICI Bank, leading to improved client satisfaction. Proficient in banking operations, compliance, and Excel, with a commitment to delivering exceptional client experiences. Seeking to expand knowledge in corporate banking services while continuing to prioritize customer-centric solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Relationship Executive (CRE)
State Bank of India
GUWAHATI
04.2022 - Current
- Managed High Net Worth Individual (HNI) clients, ensuring the provision of premium banking services.
- Generated leads by identifying and capitalizing on new business opportunities.
- Processed and managed client investments, ensuring efficient conversion of leads into tangible financial growth.
- Exceeded sales goals through the strategic identification of client needs and offering appropriate products.
- Developed and implemented customer relationship management strategies to increase customer satisfaction and loyalty.
Relationship Manager
ICICI Bank
GUWAHATI
09.2019 - 12.2020
- Managed a portfolio of corporate clients, acting as the primary liaison for their banking needs.
- Ensured high client satisfaction by providing comprehensive banking services.
- Recognized and fulfilled clients' financial requirements, delivering personalized solutions to support their goals.
- Enhanced revenue generation by effectively cross-selling a range of banking products.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
Banking Practices Summer Internship Program
INDIAN BANK
PONDICHERRY
- Maintained updated knowledge through continuing education and advanced training.
Winter Internship Program
IOCL
BONGAIGAON
- Assessed company operations for compliance with safety standards.
Education
MBA - BANKING TECHNOLOGY
PONDICHERRY UNIVERSITY
PONDICHERRY06-2019
B.TECH - Information Technology
GUIST
GUWAHATI07-2016
H.S.S.L.C -
BANDHAB H.S SCHOOL
ASSAM01.2011
H.S.L.C -
PANBARI HIGH SCHOOL
ASSAM01.2009
Skills
- Banking operations support
- Financial planning
- Problem-solving abilities
- Team leadership
- Advanced Excel (Beginner Level)
- MySQL (Beginner Level)
Certification
- NISM V-A Certified
- IRDA Certified
- Currency Derivatives under NCFM
- Bloomberg Market Concept
Personal Information
- Father's Name: Mahendra Ch Gayary
- Mother's Name: Mainathi Gayary
- Date of Birth: 15/08/1993
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Languages
BODO
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
ASSAMESE
Proficient (C2)
C2
Timeline
Customer Relationship Executive (CRE)
State Bank of India
04.2022 - Current
Relationship Manager
ICICI Bank
09.2019 - 12.2020
Banking Practices Summer Internship Program
INDIAN BANK
Winter Internship Program
IOCL
MBA - BANKING TECHNOLOGY
PONDICHERRY UNIVERSITY
B.TECH - Information Technology
GUIST
H.S.S.L.C -
BANDHAB H.S SCHOOL
H.S.L.C -
PANBARI HIGH SCHOOL
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