Biroju Maheshwara Chary
Hyderabad,TG
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced Google ads account managements with over 2 years of experience in Google ads. Excellent reputation for resolving problems and improving customer satisfaction.
Dedicated digital marketing professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level digital marketing account strategist position in friendly environment. Ready to help team achieve company goals.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Google Ads Customer Support Senior Associate
Google Operation Center
Hyderabad, Telangana
08.2019 - Current
- Conducted research, gathered information from multiple sources and presented results.
- Worked with Google ads advertisers to understand needs and provide excellent service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Worked flexible hours; night, weekend, and holiday shifts.
- Increased customer satisfaction by resolving advertisers account issues.
- Resolved problems, improved operations and provided exceptional service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Served customers and followed outlined steps of service.
- Collaborated with management to achieve advertiser satisfaction with product.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed campaigns, led design and tracked results.
- Collected performance data on each promotion to better plan future events.
- Drove traffic to [Location] by creating and implementing promotional plans.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
- Analyzed SEO outreach goals and presented findings to marketing director.
- Researched and implemented search engine optimization recommendations in accordance with development methodology.
- Researched and analyzed competitor website and advertising links to gain insight into new strategies.
- Created customized marketing materials to increase product awareness.
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
Senior Process Analyst
Cognizant Technologies
Hyderabad, Telangana
10.2018 - 08.2019
- Developed campaigns, led design and tracked results.
- Envisioned, designed and launched revamped website to better convey company brand.
- Collected performance data on each promotion to better plan future events.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
- Provided research and development on ads products to showcase benefits and retain customers.
- Continually maintained and improved company's reputation and positive image in markets served.
- Managed creation of attention-grabbing, engaging and viral digital ads promotion.
Customer Service Associate
Accenture
Hyderabad, Telangana
03.2018 - 07.2018
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Phone Banking Officer
Concentrix
Hyderabad, Telangana
12.2015 - 03.2017
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Handled 40-50 calls per day to address customer inquiries and concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Served customers and followed outlined steps of service.
- Resolved problems, improved operations and provided exceptional service.
- Conducted research, gathered information from multiple sources and presented results.
Education
Bachelors in Technology - Aeronautical Engineering
Maheshwara Institute of Technology
Patancheru 03.2010 - 07.2014
Hich School - Maths, Physics&Chemistry
Bhavans Sri Aurobindo Junior College
Hyderabad 06.2008 - 07.2010
School - SSC
Amaravathi Grammar School
05.2007 - 06.2008
Skills
Google Ads
Customer engagement
Campaign management
Client communication
Market Analysis
Strategic planning
Marketing and advertising
International sales support
Good communication skills
Excellent written and oral communication
Multi-line phone talent
Technical Support
Account management
Keyword optimization
Customer Service
Excellent Communication
Self-Motivated
Ad development
Teamwork and Collaboration
SEO and analytics
Accomplishments
- Organized Aeronautical-gliders event in fest AQUILA 2K12
- Completed MINI project as industrial trainee from ASL/DRDL-DRDO under the guidance of a G level scientist
- Completed a masters certification course on mechanical cad/cam from CITD/MSME tool room.
- Attended the annual training camp in NCC from 1(Andhra) Naval unit
- Won 2nd prize at inter college handball game
- Won 3rd prize in annual technical fest ATMOS-12 conducted by BITS, PILANI Hyderabad
- Participated in a paper presentation in TEKTRON-2K12 conducted by Vishnu shree Institute of Technology
- Participated in work shop conducted by HERO MOTORS on auto mobile technology in an event PROMETHEAN”13 a national level technical festival conducted at Dr. B. V. Raju institute of technology
- Completed a course on solid works and Hypermesh from MSME-Toolroom, Hyderabad , CITD
- Served as a traffic commando during the year 2006-2007
- Participated in dance competition
- Active participation in various events held at college and school.
Timeline
Google Ads Customer Support Senior Associate
Google Operation Center
08.2019 - Current
Senior Process Analyst
Cognizant Technologies
10.2018 - 08.2019
Customer Service Associate
Accenture
03.2018 - 07.2018
Phone Banking Officer
Concentrix
12.2015 - 03.2017
Bachelors in Technology - Aeronautical Engineering
Maheshwara Institute of Technology
03.2010 - 07.2014
Hich School - Maths, Physics&Chemistry
Bhavans Sri Aurobindo Junior College
06.2008 - 07.2010
School - SSC
Amaravathi Grammar School
05.2007 - 06.2008