Syed Ikramullah Hussaini
Senior Analyst - Ads Curation At Virtusa-Google
Hyderabad,TG
Summary
Senior Analyst at Virtusa, working for Google Ads Curation Project. Total five years nine months of combined experience in Google Ads curation and Technical/Customer support.
Looking forward for a good opportunity in a reputed firm to utilize this experience and take career to an advanced growth path, adding value to the firm.
Overview
15
15
years of post-secondary education
6
6
years of professional experience
Work History
Senior Analyst - Google Ads
Virtusa
Hyderabad, Telangana
09.2018 - Current
- Worked in curated format and visual format domains
- Provided digital marketing solutions to client
- Extracted key highlights from Advertiser websites using appropriate words and phrases
- Analyzed websites visually through Advertisers Image Extensions and Dynamic Image Extensions
- Worked over 150 websites daily in curated formats and over 500 websites in Visual formats maintaining required TAT and Quality
- Strong command on Google Tools (EWOQ) and extensions
Technical Support Representative
Amazon
Hyderabad, Telangana
02.2016 - 08.2018
- Worked as Digital and Devices Technical Support (D2TS) associate (E-mail) for Amazon Kindle and Alexa
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Worked as Customer Service Associate for Retail
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues
- Conducted in-depth product and issue resolution research to address customer concerns
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Answered constant flow of Emails with minimal wait times
- Good written communication skills
Education
B.E. -
Osmania University
Hyderabad 04.2011 - 06.2015
Intermediate - M.P.C.
Sri Chaitanya Junior College
Hyderabad 07.2009 - 07.2011
Schooling - SSC
Hyderabad Sainik School
Hyderabad 03.2001 - 07.2009
Skills
Google Ads knowledge
undefinedAccomplishments
Helped team in resolving their work related issues and doubts
Collaborated with various teams in identifying and resolving work related challenges.
Led the team at various occasions in the absence of Team Lead/Manager.
Timeline
Senior Analyst - Google Ads
Virtusa
09.2018 - Current
Technical Support Representative
Amazon
02.2016 - 08.2018
B.E. -
Osmania University
04.2011 - 06.2015
Intermediate - M.P.C.
Sri Chaitanya Junior College
07.2009 - 07.2011
Schooling - SSC
Hyderabad Sainik School
03.2001 - 07.2009
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