BISWAJIT CHOUDHURY
Hyderabad
Summary
A visionary individual with 13+ years in the IT industry, An organized and highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
5
5
Certification
Work History
Delivery Consultant
HCL Technologies
05.2023 - Current
- Leading a diverse group of technical professionals responsible for customer operations support activities to deliver exceptional service efficiently and Ensuring customer success with a professional and excellent approach
- Handling incident escalations efficiently, ensuring timely resolution and minimal disruption to operations
- Attending client meetings for daily review of project plan & scheduled activities
- Service migration project planning & execution as per agreed schedule
- Periodic service review with Internal team for agreed deliverables
- Client escalation management & Manage workflow for all given project tasks
- Manage change orders & project communications with all stakeholders
- Verify when milestones are reached & conduct overall project reviews
- Participate or work-on the several project tasks provided by senior management team
- Ensuring the team meets goals, targets, and regional 'Time to Market' commitments
- Supporting IT leadership with issue, risk, and defect resolution/escalations
- Analyzing and documenting information and data required to achieve business goals
- Implement agile management ideals by facilitating exercises such as sprint planning and team leading standups
- Manage project timelines and communicate with management staff and clients to ensure project progress satisfactorily
- Troubleshoot Network Access (LAN or WAN) related issues, Policing, and design changes in Network infrastructure
- Plan, design, and document SD-WAN (FG & Cisco) architecture and automate the branch with zero touch provisioning
- Configuring security zones & VRF's to control the traffic on SDWAN
- Create SDWAN templates that can be used to push to all sites
- Implementing and Improving the Cisco Meraki Could Infrastructure operation
- Developing and maintaining project documents and standard operating procedures (SOPs) to streamline the processes
- Offered ongoing support to customers for business as usual (BAU) operations, addressing technical issues
Network Analyst
CommScope
Hyderabad
12.2015 - 02.2023
- Ensure network services availability for 200+ sites, & 6 Data Centers
- Troubleshoot Network Access (LAN or WAN) related issues and policing and design changes in Network Infrastructure
- Handling Critical Incident calls and resolving the issue through workaround/permanent fix promptly
- Reverse Engineering existing infra to improve Network Documentation and standardise network devices
- Creating CR-Change Requests and coordinating with CAB (change advisory board) to get approval
- Coordination of Internet Service Providers – for new link commission & link related issues
- Weekly vendor calls for better vendor support engagement
- Continuous monitoring of network infrastructure which includes data network, voice, critical servers, and wireless network (WLC, VPN, Access points) and taking proactive measures to avoid any major incidents
- Ensures proper coordination with other infrastructure management teams, handles escalations and provides proper direction to other teams in troubleshooting the network issue
- Influence cross-domain teams and drive projects successfully
- Performing network maintenance activity like code upgrades in Tier-1 Data Centre on high-end devices
- New site implementation, Site Refresh, and troubleshooting, IOS code upgrade and operational changes
- Participate or work on the several project tasks provided by the senior management team
- Configuring Network devices like Switches (Cisco & Ruckus), Routers, Raritan (OOB), Open-gear, access points (Cisco & Ruckus), managing all N\W devices through Cisco smart net total care for inventory & EOL (End of Life)
- Chairing the Incident, Change and problem review meetings and assisted team members in improving thequality of processes
- Handling Critical Incident calls and resolving the issue through workaround/permanent fix promptly
- Updated customers and senior leaders on progress and roadblocks
DCSM Network Analyst
HSBC EDP (P) Ltd
Hyderabad
09.2012 - 12.2015
- Monitor all Network dashboards (HPOV, BMC, MDM, GBES & NAC) and consoles for events, alarms and alerts from the various application and network monitoring systems
- Providing level2 support to Network/Telecom Data/Voice services to all HSBC locations across Globe
- Continuous monitoring of network infrastructure which includes data network, voice, contact center and recorders
- Manage WAN link, configure branch side router and manage ISDN issues with ISP regarding Troubleshoot IP link related issues like link failure, configuration mismatch, latency, packet drops
- Co-ordinate with CISCO if there is any branch end router/switch hardware issue and get it restored
- Troubleshooting of complex LAN/WAN infrastructure including routing protocols EIGRP
- Work on Proactive and Reactive Incidents and provide a speedy resolution in agreed SLA
- Work on pre-approved, scheduled and Emergency Change orders to produce the best results
IT Expert (LAN, WAN, WLAN)
SMARTDRIVE (P) Ltd
Hyderabad
04.2012 - 09.2012
- To manage different network devices like Dell & Cisco Routers, switches, firewalls, Wireless controller
- Monitor all client locations (UK, Australia, New Zealand, Ukraine, and China)
- Monitor network devices like routers, switches, access points, SmartDrive applications
- Managing and troubleshooting various LAN and WAN, Troubleshooting VLAN, Port security and WAN connectivity issues
Process Associate in IT
GENPACT (P) Ltd
Hyderabad
11.2010 - 01.2012
- To resolve client issues & the computer has been accessing remotely
- Resolve software errors while installation, different types of Networks like wireless, wired, dial-up
- Resolve issues on printers like wired & wireless, Email clients like Outlook, MS Outlook & Outlook Express
- Managing and troubleshoot various LAN and WAN, VLAN, Port security and WAN connectivity issues
Education
Project Management Professional - Information Technology Project Management
Udemy Instructing
Udemy Online11-2022
CISCO - CCIE VPN 5.0
Udemy Online
CISCO06-2021
MBA - IT & Project management
Xavier’s institute of business management studies
Hyderabad, Telangana01.2020
CISCO - CCNP Routing & Switching
NIIT
Hyderabad05-2011
B. Sc - Electronics, Math’s & Physics
Berhampur University
Odisha04.2005
Skills
IT Project Management
IT Infrastructure implementation
IT Infrastructure Service Delivery
IT Procedure Improvement
Project Plan Objectives
Process Documentation
Customer Relationship
Customer Satisfaction
Vendor Management
Global Team Coordination
Stakeholders’ management
Agile Frameworks - Scrum
Team Building
Mentoring and training
Resource Management
Requirements Elicitation
Transition & Execution
Clear Communications
Incident Management
Business Objectives
Technical Coordination
Network Administrations
SDWAN - Cisco Viptela, FortiGate
Network Designing
Cisco, Ruckus, Meraki (LAN,WAN,WLAN, SDWAN)
Protocol - EIGRP, OSPF, BGP
Ruckus SmartZone
Network Monitoring SolarWinds
DDI - Infoblox
Languages
- English
- Hindi
- Odia
- Telugu (Basic)
Personal Information
- Passport Number: M1558167
- Father's Name: Syama Sundar Choudhury
- Date of Birth: 04/24/85
Accomplishments
- Pragmatic self-motivated and good team players award from GENPACT.
- Received Best performer award in HCLTech, GENPACT and HSBC.
- Got Appreciation from Senior Network Team and Management for my proactive thinking and being decisive during critical situation while working for HSBC Network Operations, COMMSCOPE and in HCL Tech.
Certification
- ITIL4F
- CCNA
- CCNP
- CISCO ENDESIGN 500-490
- Ruckus ICX & Smartzone
Languages
Hindi
First Language
English
Advanced (C1)
C1
Projects
June 2009 – May 2010 -> Jayam solution (P) Ltd - Implement and install Cisco Routers, Switches, Windows 7 O.S and 2003 servers.
Aug 2008 - Oct 2008 -> Install User required Application, Routers, Switches and Windows 7 O.S & 2003 server.
Timeline
Delivery Consultant
HCL Technologies
05.2023 - Current
Network Analyst
CommScope
12.2015 - 02.2023
DCSM Network Analyst
HSBC EDP (P) Ltd
09.2012 - 12.2015
IT Expert (LAN, WAN, WLAN)
SMARTDRIVE (P) Ltd
04.2012 - 09.2012
Process Associate in IT
GENPACT (P) Ltd
11.2010 - 01.2012
Project Management Professional - Information Technology Project Management
Udemy Instructing
CISCO - CCIE VPN 5.0
Udemy Online
MBA - IT & Project management
Xavier’s institute of business management studies
CISCO - CCNP Routing & Switching
NIIT
B. Sc - Electronics, Math’s & Physics
Berhampur University
Similar Profiles
Srinivasan NandagopalSrinivasan Nandagopal
ETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ LtdETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ Ltd
Dan WyszynskiDan Wyszynski
Senior Mortgage Loan Closer at HCL Technologies/HCL Lending ServicesSenior Mortgage Loan Closer at HCL Technologies/HCL Lending Services
Sudhanshu ShekharSudhanshu Shekhar
Director at HCL Technologies/HCL America Inc.Director at HCL Technologies/HCL America Inc.