BISWAJIT CHOUDHURY
Consultant
Summary
A visionary individual with 14+ years in the IT industry,
Professional with strong expertise in project management and client relations. Skilled in implementing and optimizing delivery processes, ensuring timely and efficient completion of tasks. Strong focus on team collaboration, adaptability, and achieving tangible results. Known for problem-solving abilities, effective communication, and reliability in dynamic environments.
Overview
15
15
years of professional experience
2023
2023
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Delivery Consultant
HCL Technologies
05.2023 - Current
- Leading a diverse group of technical professionals responsible for customer operations support activities to deliver exceptional service efficiently and ensure customer success with a professional and excellent approach.
- Handling incident escalations efficiently, ensuring timely resolution and minimal disruption to operations.
- Attending client meetings for daily review of project plan and scheduled activities.
- Service migration project planning and execution as per the agreed schedule.
- Periodic service review with the internal team for agreed deliverables.
- Client escalation management and manage workflow for all given project tasks.
- Manage change orders and project communications with all stakeholders.
- Verify when milestones are reached and conduct overall project reviews.
- Participate or work on several project tasks provided by the senior management team.
- Ensuring the team meets goals, targets, and regional 'Time to Market' commitments.
- I support IT leadership with issue, risk, and defect resolution/escalations.
- Analyzing and documenting information and data required to achieve business goals.
- Implement agile management ideals by facilitating exercises such as sprint planning and team-leading stand-ups.
- Manage project timelines and communicate with management staff and clients to ensure project progress satisfactorily.
- Guiding Team to troubleshoot Network Access (LAN or WAN) related issues, policing, and design changes in network infrastructure.
- Plan, design, and document SD-WAN (FG & Cisco) architecture and automate the branch with zero-touch provisioning.
- Configuring security zones and VRFs to control the traffic on SDWAN.
- Create SD-WAN templates that can be used to push to all sites.
- Implementing and Improving the Cisco Meraki Cloud Infrastructure operation.
- Developing and maintaining project documents and standard operating procedures (SOPs) to streamline the processes.
- Offered ongoing support to customers for business as usual (BAU) operations, addressing technical issues.
Network Specialist
CommScope
12.2015 - 02.2023
- Ensure network services availability for 200+ sites, & 6 Data Centers.
- Troubleshoot Network Access (LAN or WAN) related issues and policing and design changes in Network Infrastructure.
- Handling Critical Incident calls and resolving the issue through workaround/permanent fix promptly.
- Reverse Engineering existing infra to improve Network Documentation and standardize network devices.
- Creating CR-Change Requests and coordinating with CAB (change advisory board) to get approval.
- Coordination of Internet Service Providers – for new link commission & link related issues.
- Weekly vendor calls for better vendor support engagement.
- Continuous monitoring of network infrastructure which includes data network, voice, critical servers, and wireless network (WLC, VPN, Access points) and taking proactive measures to avoid any major incidents.
- Ensures proper coordination with other infrastructure management teams, handles escalations and provides proper direction to other teams in troubleshooting the network issue.
- Influence cross-domain teams and drive projects successfully.
- Performing network maintenance activity like code upgrades in Tier-1 Data Centre on high-end devices.
- New site implementation, Site Refresh, and troubleshooting, IOS code upgrade and operational changes.
- Participate or work on the several project tasks provided by the senior management team.
- Configuring Network devices like Switches (Cisco & Ruckus), Routers, Raritan (OOB), Open-gear, access points (Cisco & Ruckus), managing all N\W devices through Cisco smart net total care for inventory & EOL (End of Life).
- Chairing the Incident, Change and problem review meetings and assisted team members in improving the quality of processes.
- Handling Critical Incident calls and resolving the issue through workaround/permanent fix promptly.
- Updated customers and senior leaders on progress and roadblocks.
DCSM Network Analyst
HSBC EDP (P) Ltd
09.2012 - 12.2015
- Monitor all Network dashboards (HPOV, BMC, MDM, GBES & NAC) and consoles for events, alarms and alerts from the various application and network monitoring systems.
- Providing level2 support to Network/Telecom Data/Voice services to all HSBC locations across Globe.
- Continuous monitoring of network infrastructure which includes data network, voice, contact center and recorders.
- Manage WAN link, configure branch side router and manage ISDN issues with ISP regarding Troubleshoot IP link related issues like link failure, configuration mismatch, latency, packet drops.
- Co-ordinate with CISCO if there is any branch end router/switch hardware issue and get it restored.
- Troubleshooting of complex LAN/WAN infrastructure including routing protocols EIGRP.
- Work on Proactive and Reactive Incidents and provide a speedy resolution in agreed SLA.
- Work on pre-approved, scheduled and Emergency Change orders to produce the best results.
IT Expert (LAN, WAN, WLAN)
SMARTDRIVE (P) Ltd
04.2012 - 09.2012
- To manage different network devices like Dell & Cisco Routers, switches, firewalls, Wireless controller.
- Monitor all client locations (UK, Australia, New Zealand, Ukraine, and China).
- Monitor network devices like routers, switches, access points, SmartDrive applications.
- Managing and troubleshooting various LAN and WAN, Troubleshooting VLAN, Port security and WAN connectivity issues.
Process Associate in IT
GENPACT (P) Ltd
11.2010 - 01.2012
- To resolve client issues & the computer has been accessing remotely.
- Resolve software errors while installation, different types of Networks like wireless, wired, dial-up.
- Resolve issues on printers like wired & wireless, Email clients like Outlook, MS Outlook & Outlook Express.
- Managing and troubleshoot various LAN and WAN, VLAN, Port security and WAN connectivity issues.
Education
Project Management Professional - Information Technology Project Management
Udemy Instructing
CISCO: CCIE VPN 5.0 - undefined
Udemy Online
MBA - IT & Project management
Xavier's institute of business management studies
Hyderabad, TelanganaCISCO: CCNP Routing & Switching - undefined
NIIT
B. Sc - Electronics, Math's & Physics
Berhampur University
Skills
IT Project Management
Personal Information
- Passport Number: M1558167
- Father's Name: Syama Sundar Choudhury
- Date of Birth: 04/24/85
Certification
Ruckus ICX & SmartZone
Timeline
Delivery Consultant
HCL Technologies
05.2023 - Current
Ruckus ICX & SmartZone
08-2020
Network Specialist
CommScope
12.2015 - 02.2023
DCSM Network Analyst
HSBC EDP (P) Ltd
09.2012 - 12.2015
IT Expert (LAN, WAN, WLAN)
SMARTDRIVE (P) Ltd
04.2012 - 09.2012
Process Associate in IT
GENPACT (P) Ltd
11.2010 - 01.2012
CISCO: CCIE VPN 5.0 - undefined
Udemy Online
MBA - IT & Project management
Xavier's institute of business management studies
CISCO: CCNP Routing & Switching - undefined
NIIT
B. Sc - Electronics, Math's & Physics
Berhampur University
Project Management Professional - Information Technology Project Management
Udemy Instructing
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