Dynamic Shift In-Charge at Zepto with proven leadership and problem-solving skills. Successfully managed a diverse team, enhancing operational efficiency and inventory accuracy. Leveraged data analysis to drive revenue growth and improve customer experience. Adept in Microsoft Excel, fostering a collaborative environment to maximize team potential.
· Resolved conflicts between staff members in a professional and timely
manner.
· Managed a team of 19 nos in-house stuffs & 90 nos last mile
employees.
· Monitored inventory levels and monitored all the processes to ensure
that all items were properly stocked and maintained so that the
inventory hygiene could be maintained properly.
· Monitored the in-warding process, outbound process, inventory audit
process, QC process, material handling process.
· Provided ongoing coaching and feedback to employees to help them
reach their full potential.
· Used data analysis to identify the areas of improvement in operations.
· Analyzed sales data to identify trends and develop strategies for
increasing revenue and improving customer experience.
· Monitored the payout discrepancy, cash collection, cash
reconciliation, asset managements, dispatch management.
· Inbound activities i.e. inbound STO receiving, inbound STO putaway, DSD inbound receiving, DSD inbound putaway, Dock QC management etc.
· Inventory activities i.e. proper stacking, inventory audit through cycle count, tail inventory cc, dispersion, co-mingling etc, bin accuracy, inventory accuracy etc.
Inventory Sanity i.e. Damage, Expiry, Quality Issue removal from the live inventory.
Communication