Biswajit Das
Kolkata
Summary
Operations & Supply Chain Leader with 15+ years of experience across Quick Commerce, E-commerce, Telecom, Consumer Electronics and Manufacturing. Expert in Inbound, Outbound and RTO warehouse operations, network optimization, last-mile logistics, delivering measurable impact on productivity, cost, and service levels.
Overview
19
19
years of professional experience
Work History
FC Operations Manager (Head – Inbound, Outbound & RTO)
Blinkit (Zomato Hyperpure Pvt Ltd)
02.2025 - Current
- Leading end-to-end Inbound, Outbound, and Reverse Logistics operations for a high-throughput fulfillment center, owning productivity, fill rate, OTIF and availability metrics.
- Designed and executed a structured productivity improvement program across picking and billing operations by combining performance visibility, layout optimization, and execution discipline.
- Improved LPP from 620 → 760 (+18%) and IPP from 3000 → 3700 (+19%), while maintaining RA
- Built a 10-parameter performance dashboard to rank pickers across shifts, enabling identification of bottom performers, error-prone cohorts, and process inefficiencies.
- Converted insights into action via targeted coaching and shift-level accountability, improving bottom-quartile productivity by 15–20%.
- Identified high productivity–high error pickers, reducing quality leakages by 8–10%.
- Optimized pick-path aligned crate placement, reducing travel time and congestion.
- Redesigned billing station alignment based on picklist sequencing, minimizing picker–biller handoff delays and improving throughput.
- Led a network-wide optimization initiative to reduce replenishment frequency and improve fleet efficiency.
- Built a data-driven consolidation model incorporating demand, weight, and operational constraints.
- Evaluated 19 dark stores, shortlisted 9 high-impact nodes for consolidation.
- In the 1st phase, planned to reduce replenishment trips by 42% (26 → 15), unlocking significant cost savings.
- 15–20% planned vehicle utilization via optimized vehicle mix.
- Led cross-functional alignment with Fleet, Rep-Ops, and Store Ops.
- Initiated pilot rollout in 2 stores to validate real-world feasibility.
- Handled critical constraints: Storage capacity vs OPD mismatch, Unloading time impact on GRN, Local authority restrictions, Infrastructure limitations.
- Redesigned liquidation workflow to reduce turnaround time and improve clarity in execution.
- Reduced cycle time from 15 days → 8 days (47%).
- Introduced SLP validation tracking + manpower alignment.
- Segregated high-value and high-volume SKUs for better control.
- Implemented category-wise full-box packing for stackability that led to lesser number of pallets.
- Separated billing and handover processes, reducing manual errors.
- Improved turnaround time and execution visibility across reverse logistics.
- Reduced A2S from 6 hrs →
- Built node-level and shift-wise tracking mechanism. Improved accountability and reduced idle time in reverse flow.
- Set up Inbound Operations from scratch, establishing processes, SOPs, and workflows for Receiving, GRN.
- Led capacity planning and manpower ramp-up to support increasing volumes and network expansion.
- Executed festival surge planning, ensuring seamless scale-up without impacting TAT or accuracy.
- Built Inbound visibility dashboards to track throughput, bottlenecks, SLA adherence and improve overall Dock to Putaway (D2P) TAT
Logistics & Warehouse Sourcing Manager
Bharti Airtel Ltd
Gurugram
01.2022 - 09.2023
- Led PAN India procurement for Warehousing, Transportation, Consulting, Outsourcing and Security Guard categories (managed an annual spend portfolio well above INR 500 crore per annum and warehouse space well above 20 lakh square feet).
- Led large-scale RFPs through strategic negotiation including switch over from 2PL model to 3PL model and vendor consolidation that led annual savings above 20 crores.
- Implemented procurement governance and improved contract compliance through timely renewal & restricted post-facto approval.
Senior Manager - Logistics Procurement
Konecranes and Demag India Pvt Ltd
Pune
01.2022 - 09.2023
- Developed Freight Optimization Tools and supplier evaluation frameworks.
- Improved logistics cost efficiency and supplier performance.
Customs Manager
Mobitech (OnePlus Mobile)
Noida
05.2021 - 12.2021
- Led Import Operations exceeding USD 100M annually.
- Finalized freight forwarders and CHA partners through RFPs and led end-to-end customs clearance across multiple ports.
Lead Logistics
Aditya Birla Group (abof)
Bengaluru
08.2015 - 01.2018
- Was part of the Fashion ecommerce since its incubation days. Led pan India operations (Forward and Reverse Logistics), import, projects. Established processes/SOPs to ensure seamless functioning of each process. Worked closely with internal and external stakeholders, such as, warehouse, Courier Partners, 3PL partners, freight forwarders, CHAs, finance, IT and customer support.
- Conceptualized and introduced differentiated value- added service “AHA – At Home Alteration” – 1st of its kind service in country and industry. This was a key differentiator and all major fashion ecommerce players followed this.
- Introduced immediate refund for reverse pickups by enabling QC at customer doorstep (1st by any company with 3rd party courier set-up). This advanced customer refund by 7 days and significantly improved NPS.
Operations Manager
Hewlett Packard Company (HP)
Chennai and Bengaluru
07.2007 - 06.2015
- Authored 2 Position Papers: 1) End to End Supply and Distribution Planning Solution (HP India Forum) and 2) Procurement Volume Commit Solution for Supply Chain Collaboration - V-CoSSCCo (HP Global Forum).
- Led Manufacturing and Distribution planning for over 100 SKUs in APO, did Inventory profiling and TDOS set up.
- Led inventory planning and distribution strategy across SKUs.
- Negotiated for firm plan with Contract Manufacturer and incorporated the agreed changes in concurrence with all stakeholders in S&OP discussion for supply-demand match.
Education
Post Graduate - Transportation & Logistics Management
IISWBM
01-2007
Master of Commerce -
University of Burdwan
01-2005
Skills
- End-to-End Fulfillment Center Operations (Inbound, Outbound, RTO)
- Last Mile Logistics & Replenishment Planning
- Warehouse Operations (GRN, Putaway, Picking, Billing, Dispatch)
- Reverse Logistics (RTO) & Liquidation Management
- Workforce Productivity Improvement (LPP, IPP Optimization)
- Process Redesign & Layout Optimization (Pick-path, Billing Alignment)
- SOP Design & Operational Standardization
- Continuous Improvement & Lean Thinking
- Data-Driven Operations & Performance Management
- Dashboarding & KPI Tracking
- Root Cause Analysis & Problem Solving
- Operational Metrics Governance
- Cross-functional Leadership (Fleet, Store Ops, Rep-Ops)
- Stakeholder Alignment & Conflict Resolution
- Change Management & Execution in Ambiguity
Personal Information
- Date of Birth: 02/23/82
- Marital Status: Unmarried
Languages
- Bengali
- Hindi
- English
- Bengali
- Hindi
Timeline
FC Operations Manager (Head – Inbound, Outbound & RTO)
Blinkit (Zomato Hyperpure Pvt Ltd)
02.2025 - Current
Logistics & Warehouse Sourcing Manager
Bharti Airtel Ltd
01.2022 - 09.2023
Senior Manager - Logistics Procurement
Konecranes and Demag India Pvt Ltd
01.2022 - 09.2023
Customs Manager
Mobitech (OnePlus Mobile)
05.2021 - 12.2021
Lead Logistics
Aditya Birla Group (abof)
08.2015 - 01.2018
Operations Manager
Hewlett Packard Company (HP)
07.2007 - 06.2015
Post Graduate - Transportation & Logistics Management
IISWBM
Master of Commerce -
University of Burdwan