Biswanath Mukherjee
Kolkata
Summary
Energetic Retail Operations Manager with extensive experience in FMCG business operations. Delivered significant business growth through effective team alignment, collaboration, and compliance. Demonstrated resilience, a commitment to continuous learning, and a proactive approach to problem-solving.
Overview
19
19
years of professional experience
Work History
Regional manager
HEISETASSE BEVERAGES PRIVATE LIMITED
Kolkata, India
04.2026 - Current
- Led successful negotiations with key clients, securing lucrative contracts and partnerships.
- Built successful business culture focused on performance optimisation and goal attainment.
- Analysed market trends to inform strategic planning and competitive positioning.
Chief Manager
Spencer Retail
02.2024 - 04.2026
- Increased revenue generation by identifying new business opportunities and expanding existing client relationships.
- Directed marketing efforts that enhanced brand awareness and expanded customer base.
- Managed a team to align with organisational goals and sustain productivity.
- Led successful cost-saving initiatives, reducing expenses while maintaining quality standards.
- Monitored competitor activity, leveraging insights to develop strategies for competitive advantage.
- Improved communication across departments, fostering collaboration and enhancing overall operational effectiveness.
- Implemented effective training programmes to enhance employee skills and improve overall job satisfaction.
Manager
Reliance Retail
05.2022 - 02.2024
- Working as a Manager Business development in Reliance Retail (Jio mart B2B) since May'2022 covering Northeast market (HQ- Guwahati)
- Motivated employees to enhance productivity and engagement.
- Monitored daily activities and mentored team members to drive performance improvements.
- Improved marketing to attract new customers and promote business.
- Resolved staff conflicts by actively listening to concerns and facilitating constructive discussions.
Assistant General Manager
Suraksha Diagnostics Pvt Ltd
01.2021 - 05.2022
- Developed and implemented operational procedures to streamline daily tasks.
- Developed and implemented policies to enhance customer service and satisfaction.
- Coordinated with the General Manager in strategic planning and execution of business plans.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Handled customer complaints with diplomacy, resolving issues to the customer's satisfaction.
Zonal Manager
Jubilant food works ltd
05.2010 - 10.2020
- Established a customer-centric culture within the zone, leading to improved customer satisfaction ratings and repeat business.
- Led high-performing sales team, coaching and providing feedback to drive continuous improvement.
- Implemented cost-saving initiatives within the zone, reducing overhead expenses and increasing profitability.
- Initiated regular cross-departmental meetings to enhance communication on projects, deadlines, and challenges.
- Collaborated with human resources to recruit top talent, maintaining a competitive and capable workforce.
Guest Service Executive
Cream & Fudge Factory
11.2009 - 05.2010
Guest Service Executive
Taj Bengal, Kolkata
02.2008 - 11.2009
Education
B.Sc. - Hospitality and tourism
IASE University
Kolkata01-2008
Skills
- Market analysis
- Regional sales strategy
- Client negotiation
- Revenue forecasting
- Process optimisation
- Team building
Accomplishments
- Awarded as a Rookie Manager of the year for highest same store growth for the year 2012.
- I was certified international auditor for Pan India in Dominos Pizza for the year 2018.
- I was awarded best manager to maintain lowest attrition % in Pan India for Dominos Pizza for the year 2019
Hobbies/Passion
Terrace horticulture, Watching cricket, Loves to travel
Timeline
Regional manager
HEISETASSE BEVERAGES PRIVATE LIMITED
04.2026 - Current
Chief Manager
Spencer Retail
02.2024 - 04.2026
Manager
Reliance Retail
05.2022 - 02.2024
Assistant General Manager
Suraksha Diagnostics Pvt Ltd
01.2021 - 05.2022
Zonal Manager
Jubilant food works ltd
05.2010 - 10.2020
Guest Service Executive
Cream & Fudge Factory
11.2009 - 05.2010
Guest Service Executive
Taj Bengal, Kolkata
02.2008 - 11.2009
B.Sc. - Hospitality and tourism
IASE University