Travelling , Food , Stock Trading
Blessy Joseph
Project/Portfolio Manager
Bengaluru
Summary
Results-oriented professional with over 20 years of global experience in enhancing efficiency, productivity, and revenue across diverse projects and time zones. Adept at managing projects of varying scales and consistently delivering on milestones through a disciplined approach and exceptional communication skills. Recognized for a keen eye for detail, ensuring seamless execution from inception to completion. Proven track record in driving success by leveraging strategic insights and fostering collaborative environments.
Overview
21
21
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Project Manager (PMO) Cloud Engineering
Oracle SSI
12.2012 - Current
- Achieved successful project implementation with 99% client satisfaction, completed on time, and under budget, delivering cost savings of 18%.
- Established project processes and enforced timeline adherence, resulting in reduced project time from 10 months to 8 months while maintaining quality standards.
- Lead large cross functional teams in the deployment of enterprise-wide projects and programs. Direct multiple projects as project manager, leading a team of internal staff and external vendors in delivering business solutions.
- Create project plans to fit stakeholder and customer needs and deliver with-in budget on desired outcomes, full accountability for project results.
- Define project roles and responsibilities in close collaboration with the Customer, including project scope and objectives to ensure a cross-functional understanding amongst project members.
- Met project deadlines without sacrificing build quality or workplace safety.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Perform project tracking through clear and concise status reports and time management reports; proactively identify potential issues and track project member progress against commitments
- Resource Planning & Allocation based on the requirement of the Project by Coordinating with RA's, Practice Directors & Vendor Management (Sourcing Partners)
- Orchestrated seamless internal sales-delivery project transitions, collaborating with cross-functional teams (ECA, CSM, SA, PM, and delivery team).
- Planned, designed, and scheduled phases for large projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
- Streamlined project initiation processes, enabling quicker transition from planning to execution.
Assistant Manager (PMO) Global Compliance & Reporting
IBM -GPS
07.2008 - 12.2012
- Managed internal controls and conducted audits across all delivery centers, ensuring adherence to quality standards and compliance with SOX and SAS70 controls.
- Led the efficient migration of multiple pilot processes from Austin (USA) to Bangalore (India) within a single calendar year.
- Led the Centralized Quality team for all delivery centers, driving operational teams to achieve agreed Service Level Agreements (SLAs).
- Managed headcount and attrition, implementing strategic measures for talent retention and workforce optimization.
- Led User Acceptance Testing (UAT) for applications such as RAPID, Service Flow, and Percolator, ensuring seamless functionality.
Finance Officer (Commercial payables)
Tesco HSC
01.2007 - 07.2008
- Spearheaded a successful Transition Team from WNS Pune to Tesco HSC Bangalore with 100% process migration within a single calendar year.
- Streamlined financial processes for increased efficiency and accuracy in reporting.
- Optimized cash flow management, ensuring timely payment of invoices and reducing outstanding debts.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
Process Associate (Account Manager Team)
Hewlett Packard
02.2005 - 01.2007
- Analyzed trends and calculated future risks associated with customer accounts, implementing proactive risk management strategies.
- Built client relationships by acting as liaison between customer service and sales teams.
- Managed over 40 to 50 customer calls per day related to payment and account-related issues.
Education
Bachelor of Commerce - Commerce & Computer
Barkatullah University
Bhopal, MP2003
Skills
Project management coordination
Effective resource allocation
Team leadership
Process transition oversight
Risk mitigation strategies
Proficient in Microsoft Office Suite
Project management software proficiency
Jira project management
Wrike project management
Data interpretation
Financial budgeting
Effective stakeholder communication
Accomplishments
- Designed and launched the Bandai Namco Holdings USA Project, resulting in a 15% increase in market share for the company.
- Improved customer satisfaction ratings by 20% by better customer service , Actively Collect and Use Feedback: Implement systems to gather feedback (surveys, emails, QR codes) and analyze it to fix pain points, Provide Proactive, Multi-Channel Support: Use chatbots, live chat, and social media to offer immediate help, ensuring a seamless experience across platforms, Handle Negative Feedback Properly: Respond promptly and constructively to negative reviews on platforms like Google or Facebook to show commitment to resolution
- Supervised team of 50 plus staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 100 % result through effectively helping with Proper planning & deployment.
- Saved the company $ 110K over 5-6 years by implementing a successful productivity improvement plan.
Certification
Six Sigma Green Belt Certified
Interests
AWARDS & RECOGNITION
Top Talent Award (Twice), Operational Excellence Award (Twice), Bravo Award, Individual Champion Award
Timeline
Project Manager (PMO) Cloud Engineering
Oracle SSI
12.2012 - Current
Assistant Manager (PMO) Global Compliance & Reporting
IBM -GPS
07.2008 - 12.2012
Finance Officer (Commercial payables)
Tesco HSC
01.2007 - 07.2008
Process Associate (Account Manager Team)
Hewlett Packard
02.2005 - 01.2007
Bachelor of Commerce - Commerce & Computer
Barkatullah University